Processing Associate Temp

It’s a great time to join AAA The Auto Club

Group!

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THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full

time

Exempt / Non Exempt :

Hourly

Job Description : Position Description

Primary

Duties and Responsibilities :

Processes a variety of

transactions related to the updating of membership and insurance

contracts and other activities requiring special

handling in accordance with standard guidelines and procedures.

Updates database master records. Drafts correspondence and responds

to telephone inquiries from auto clubs and other

sources. May receive and process monies through cash terminals and

may investigate debit

and credit balances on various

accounts, resulting in a reallocation or refund of monies to

members. Assists in the training of new employees.

Follows internal processing guidelines to ensure compliance with

established company policies and procedures. Participates in pilot

programs and projects as assigned. Receives and

processes cash payments; contacts participating auto clubs to

correct receipt-cash

discrepancies. Keys transactions,

balances cash entries, and inputs changes into systems.

Researches and adjusts account

balances when misapplication / overpayment of monies occurs.

Processes disputed charges, returned bank

items, writes

off service fees, extensions, etc. to correct balances and

membership dues payment records. Maintains various records on

customer accounts, analyzes data, and prepares reports

as required. Analyzes and assists in the resolution of problems

within assigned

areas. Balances daily payment activity,

prepares bank deposits, and completes cash and membership system

batch processing for

participating automobile clubs.

Corresponds with and responds to inquiries from member

representatives of participating automobile clubs

and

other sources regarding dues, billing problems, and cancellations,

and to obtain and verify payments, commissions, and other types of

information. Performs other duties as assigned.

Required Qualifications

Education :

• High School Diploma or

equivalent

Experience :

and posting to appropriate accounts

resolving sometimes complex processing problems

performing mathematical calculations to include addition,

subtraction, multiplication, division, and percentages

performing data entry duties and accurately maintaining a 6,000

keystroke per hour data entry rate (Data entry test will be

required at time of

interview)

Knowledge and Skills :

usage of terminal or personal computer

grammar and spelling

coding, and verifying information

computer files

addition, subtraction, multiplication, division, and percentages

memos

relay information

calculator

work environment and with the public

staff members in departmental procedures

Willingness to

rotate within the area as needed to perform various processing or

cashiering functions and / or to complete

training.

Preferred Qualifications

transactions (e.g., key entering data into cash terminal, adjusting

account balances, etc.)

terminology

based on existing policy

ability to work extended or irregular hours, holidays, and / or

weekends.

Total Compensation

Hourly rates ranging at

$14.42 to 16.02, depending on location.

Work Environment

This is a hybrid work arrangement

(time spent in the office and remotely).

Tampa

AOB address : 9125 Henderson Road, Tampa, FL

33634

Depending on the employee's role

and leadership's assessment,

some employees will

come into an ACG facility on a weekly basis, a monthly basis, or on

an "as needed" basis for key meetings and

collaborative

activities. Most employees will be required to come into the

office, at a minimum, for important departmental meetings or

teambuilding

events.

May require sitting for

extended periods

May require stooping and bending in

order to perform filing functions

#appcast

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG)

provides membership, travel, insurance, and financial service

offerings to approximately 14+ million members and customers across

14 states and 2 U.S. territories through AAA, Meemic, and Fremont

brands. ACG belongs to the national AAA federation and is the

second largest AAA club in North America.

By continuing to invest in

more advanced technology, pursuing innovative products, and hiring

a highly skilled workforce, AAA continues to build upon its

heritage of providing quality service and helping our members enjoy

life’s journey through insurance, travel, financial services, and

roadside assistance.

And

when you join our team, one of the first things you’ll notice is

that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available

for every walk of life! AAA prides itself on creating an inclusive

and welcoming environment of diverse backgrounds, experiences, and

viewpoints, realizing our differences make us stronger.

To learn more about AAA The

Auto Club Group visit

Important

Note : ACG’s Compensation

philosophy is to provide a market-competitive structure of fair,

equitable and performance-based pay to attract and retain excellent

talent that will enable ACG to meet its short and long-term goals.

ACG utilizes a geographic pay differential as part of the base

salary compensation program. Pay ranges outlined in this posting

are based on the various ranges within the geographic areas which

ACG operates. Salary at time of offer is determined based on these

and other factors as associated with the job and job level.

The above statements

describe the principal and essential functions, but not all

functions that may be inherent in the job. This job requires the

ability to perform duties contained in the job description for this

position, including, but not limited to, the above requirements.

Reasonable accommodations will be made for otherwise qualified

applicants, as needed, to enable them to fulfill these

requirements.

The Auto Club

Group, and all its affiliated companies, is an equal opportunity

employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, gender

identity, sexual orientation, national origin, disability or

protected veteran status.

Regular and reliable attendance is essential for the function of

this job.

AAA The Auto Club

Group is committed to providing a safe workplace. Every applicant

offered employment within The Auto Club Group will be required to

consent to a background and drug screen based on the requirements

of the position.