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Field Service Technician - Cooling/HVAC (Data Center)
Field Service Technician - Cooling/HVAC (Data Center)New Era Technology • New Albany, OH, US
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Field Service Technician - Cooling / HVAC (Data Center)

Field Service Technician - Cooling / HVAC (Data Center)

New Era Technology • New Albany, OH, US
15 hours ago
Job type
  • Full-time
Job description

Field Service Technician - Cooling / HVAC (Data Center)

New Albany, OH

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

We are looking for a highly motivated individual who thrives in a fast-paced, challenging environment and is eager to apply their technical skills during project installations, break-fix and preventative maintenance. Practical experience troubleshooting electro-mechanical systems, reading technical manuals and schematics, and basic use of hand tools and electrical test equipment is essential. Folks who have most likely been a field engineer, maintenance tech, or engineer are ideal candidates.

Position Summary

This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Cooling Systems. It includes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

Required Skills

  • Proven experience in maintenance and facilities management
  • Hands-on expertise in maintaining conveyance systems, forklift equipment, dock equipment, dock plates, powered industrial trucks, and manual material handling equipment
  • Strong knowledge of building systems including electrical, plumbing, HVAC, signage, and exterior building structure
  • Ability to read and interpret blueprints, wiring diagrams, schematics, sketches, and verbal instructions
  • Proficiency in assembly, maintenance, and repair of high-voltage electrical installations
  • Skilled in diagnosing, troubleshooting, and repairing faults in electrical and mechanical systems
  • Experience in measurement and control of electrical parameters
  • Strong background in repairing and maintaining production equipment to ensure maximum uptime
  • Knowledge of facility equipment maintenance including HVAC systems, air compressors, and plumbing
  • Experience in installing, repairing, rebuilding, and upgrading machinery and mechanical equipment
  • Ability to diagnose machine malfunctions and operating difficulties and provide timely corrective actions
  • Skilled in rebuilding machines and overhauling components , including dismantling, inspection, machining, and replacement
  • Experience with installation and relocation of machinery / equipment , including leveling, fitting, and alignment
  • Proven ability in preventive maintenance for production equipment and machinery
  • Strong organizational skills for ordering parts, managing supplies, and maintaining accurate documentation
  • Adherence to safety standards and procedures when working with electrical and mechanical systems
  • Ability to perform measurements, prepare technical documentation, and maintain compliance records
  • Skilled in repairing faulty machinery, production equipment, and damaged structures
  • Hands-on expertise in electrical and mechanical troubleshooting of production systems
  • Proven ability to perform daily repairs and ensure production equipment remains operational

Duties and Responsibilities

  • Participate in system deployment projects for established service areas by delivering installation, startup and / or commissioning support services.
  • Provide onsite support by assisting in fault isolation of electro-mechanical systems.
  • Identify necessary parts to resolve customer equipment failures.
  • Respond onsite to dispatches within the required timeframe specified in customer service level agreements (SLAs) for scheduled and unscheduled service requests.
  • Serve the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
  • Maintain accurate customer service records and reports within the Case Management System / CRM.
  • Contribute to the creation of Knowledge Articles and other technical-related documentation.
  • Serve as a resource to sales personnel for assigned service area.
  • Recommend improvements to manuals, operational processes, and procedures as needed.
  • Contribute to training course content development and provide training to customers and other field service personnel, as required.
  • Maintain knowledge of new products.
  • Other duties as assigned.

    • Position Qualifications

  • Minimum of 2 years of experience in field service or a similar technical support–related position.
  • Associate degree from a two-year college / technical school with a certificate in an IT Hardware–related discipline is preferred, or an equivalent combination of education and experience to successfully execute the role.
  • Prior experience of working within Data Center environments is required.

    • Knowledge, Skills, and Abilities

  • Ability to successfully apply technical knowledge to identify root causes.
  • Excellent customer service and communication skills.
  • Read basic product drawings, electrical schematics, and technical specifications.
  • Manage priorities effectively.
  • Travel with little notice may be required.
  • Strong troubleshooting skills and sound technical judgment.
  • Work both onsite independently and as part of a team.
  • Availability to work extended hours, including participation in a 24 / 7 on-call rotation.
  • Pass customer-specific background check processes if applicable.
  • Experience reading electrical schematics.
  • Experience working with 200–440-volt equipment (high voltage).
  • Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
  • Willingly travel when needed.
  • Hands-on hardware troubleshooting and repair experience.

    • Physical Requirements / Abilities (If necessary)

  • Prolonged periods of working at customer facilities standing, lifting, bending, kneeling, etc.
  • Lift to 75 pounds at times.
  • Travel may be required up to approximately 20% of the time.

    • LI-VU1

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