Membership Services Specialist

Membership Services Specialist- Full-Time - Owasso, OK

Position Summary :

The Membership Services Specialist is responsible for designing, coordinating, and executing strategic membership engagement initiatives that strengthen member recruitment, retention, and overall satisfaction. This role serves as a primary connector between the Chamber and the local business community by promoting programs, increasing visibility, nurturing relationships, and supporting the Chamber's mission to grow Owasso.

General Responsibilities :

• Demonstrate a strong understanding of the Chamber's mission and articulate the value of membership to prospective and existing Investors.
• Develop, implement, and actively manage a personal sales and engagement action plan.
• Collaborate closely with the President / CEO and Chamber staff to support organizational goals.
• Serve as the primary point of contact for member inquiries, onboarding, and support.
• Conduct personal visits to new Partners and engage with members to understand business needs, relaying information to relevant Chamber departments.
• Work with the Programs Manager and Chamber committees to increase member involvement and influence retention.
• Maintain an active and organized prospect list within the Chamber's CRM database.
• Make phone calls confidently; follow up consistently with leads, members, and lapsed accounts.
• Work efficiently under timelines, deadlines, and periods of high activity.
• Uphold, model, and encourage adherence to the Owasso Chamber Employee Handbook.
• Professionally represent the Chamber at events and throughout the community.
• Attend Chamber events, programs, weekly staff meetings, and applicable training sessions.
• Assist with planning and executing all Chamber events and programs throughout the year.

Membership Recruitment & Retention

Ambassadors

Leadership Owasso

Annual Investment Campaign

Executive & Board of Directors Support

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