Accommodations Clerk II (UMass Hotel)

Job no : 528820

Work type : Staff Full Time

Location : UMass Amherst

Department : Accommodations

Union : USA / MTA

Categories : Administrative & Office Support, Food Service / Hospitality

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

Serves hotel guests as the initial point of contact and monitors all aspects of their accommodation.

Essential Functions

• Welcomes guests upon arrival and conducts all check-in and check-out tasks. Provides information about the hotel and facilities.
• Handles online and phone reservations.
• Maintains accurate records of guest room inventory / availability.
• Safeguards guest information and personally identifiable information (PII).
• Ensures correct charges and credits are posted, collect payments, handles cash and credit transactions, and demonstrates responsibility in balancing all cash and cash equivalent transactions using proper cash handling and PCI procedures. Counts and balances petty cash bank at the beginning and end of shift. Follows University collection security guidelines.
• Provides information to the public by telephone, mail or in person responsibly answering questions concerning such matters as services, rooms, catering, and special functions and referring inquiries to the appropriate provider of services when necessary.
• Handles correspondence relating to guest reservations, services, or special requests according to Department policy and procedure.
• Partners with other Hotel and campus departments to finalize arrangements for guest accommodations including housekeeping staff.
• Provides reports using hotel reservation software as requested and prepares documents necessary for guest registration.
• Possesses a positive attitude, handles and resolves guest issues in a timely and professional manner.
• Knows and applies all hotel specific emergency procedures.
• Supplies guests with directions and information regarding property and local areas of interest.
• Communicates parking procedures to guests / visitors.
• Performs miscellaneous clerical duties, such as mail sorting, filing, and the operation of the fax service.

Other Functions

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Physical Demands / Working Conditions

Additional Details

Work Schedule

Salary Information

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Advertised : Nov 6 2025 Eastern Standard Time

Applications close : Feb 6 2026 Eastern Standard Time

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