Senior Manager, Implementation

Job Description

Job Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who :

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location : Pittsburgh, PA (Hybrid)

Classification : Exempt

Status : Full-Time

Reports to : Director, Implementation

Purpose

The Senior Manager, Implementation will serve as the strategic and operational leader responsible for overseeing all aspects of new product launches from the point of contract win through successful go-live at PDUFA. This role will lead the new business segment of Implementation team and serve as the primary cross-functional liaison between internal departments and external manufacturer partners during the pre-launch phase.

The Senior Manager role is critical to ensuring the flawless execution of each launch, supporting our mission to deliver life-changing therapies to patients.

Purpose

The Senior Manager, Implementation will serve as the strategic and operational leader responsible for overseeing all aspects of new product launches from the point of contract win through successful go-live at PDUFA. This role will lead the new business segment of Implementation team and serve as the primary cross-functional liaison between internal departments and external manufacturer partners during the pre-launch phase.

The Senior Manager role is critical to ensuring the flawless execution of each launch, supporting our mission to deliver life-changing therapies to patients.

Responsibilities

• Directly leads, mentors, and develops a team of Implementation Managers, ensuring accountability, professional growth, and performance excellence.
• Fosters a culture of collaboration, high performance, and continuous improvement.
• Serves as escalation point for any implementation-related risks or issues, providing resolution guidance and leadership support.
• Owns the end-to-end implementation process from product ‘win’ through product launch (PDUFA), ensuring on-time, compliant, and successful execution.
• Acts as the primary project owner and subject matter expert across internal cross-functional teams including Payer Strategy, Clinical, IT, Legal, Compliance, and Operations.
• Serves as the senior point of contact for pharmaceutical manufacturer partners throughout the implementation phase.
• Supports the development and management of detailed launch project plans, timelines, and resource allocations.
• Ensures project milestones and deliverables are met across all workstreams, identifies risks early and implements mitigation strategies.
• Facilitates and leads cross-functional meetings, provides clear updates, documentation, and next steps to internal and external stakeholders.
• Partners with leadership to refine and standardize implementation methodologies, tools, and best practices.
• Contributes to post-launch reviews, gathers feedback to drive process improvements and increase implementation efficiency.
• Maintain a strong working knowledge of regulatory and compliance requirements specific to specialty and rare disease pharmacy.
• Develop continuous process opportunities for Implementation and cross-functionally.
• Other projects and responsibility as assigned.

Required Qualifications

Preferred Qualifications

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.