Truck Service Area Manager, Western Territories

Truck Service Group Managers

TravelCenters of America is transforming how we lead and deliver truck service, and we're looking for passionate, experienced leaders to join our team as Truck Service Group Managers. This is an exciting opportunity to oversee multiple service locations, drive operational excellence, and build high-performing teams across a dynamic and expanding area. If you're ready to make an impact and help transform the future of truck service, we want to hear from you! Candidates must reside or be willing to relocate to one of the following states : AZ, NV, UT, CA, OR, WA, MT.

Job Summary

The Group Manager is a strategic leader responsible for overseeing truck service operations across multiple locations within a defined geographic service area. This role ensures consistent execution of company standards, operational excellence, and financial performance while developing high-performing leadership teams. The Group Manager partners closely with Truck Service Operations Managers to drive customer satisfaction, safety, and profitability, while fostering a culture of accountability, development, and continuous improvement. As a visible leader across multiple sites, the Group Manager is expected to model professionalism through personal presentation and reinforce appearance standards across all teams to support a consistent, customer-focused brand image and workplace culture.

Key Responsibilities

• Leadership & Talent Development
• Lead, coach, and mentor Truck Service Operations Managers to build strong, effective teams.
• Identify and develop high-potential talent for succession planning and leadership pipelines.
• Conduct regular site visits, performance reviews, and leadership development sessions.
• Promote a culture of trust, recognition, and accountability across the service area.
• Operational Excellence
• Frequent travel to sites within the service area.
• Drive consistent execution of operational standards, safety protocols, and service quality across all sites.
• Drive and support compliance with federal, state, and local regulations.
• Lead best practices and continuous improvement initiatives to enhance efficiency and customer experience.
• Partner with cross-functional teams (P&C, Safety, L&D, Facilities) to support operations within the service area.
• Uphold Uniform & Appearance Standards : Maintain a clean, professional appearance and ensure all team members adhere to company uniform and grooming guidelines to promote a consistent and customer-friendly image.
• Financial & Business Performance
• Own the P&L for the service area; analyze financial reports and implement strategies to meet or exceed revenue and profitability targets.
• Monitor labor, inventory, and service mix to optimize performance across the service area.
• Support pricing strategies, promotional execution, and local marketing efforts.
• Enforce accurate reporting and strict adherence to financial controls.
• Strategic Planning & Execution
• Collaborate with territory leadership to align service area goals with company strategy.
• Develop and execute service area-level action plans to address performance gaps and capitalize on growth opportunities.
• Own the implementation of service area-wide initiatives, supporting territory-driven strategies such as new service rollouts, capital projects, and process improvements.
• Customer & Brand Experience
• Champion a customer-first mindset across the service area.
• Be customer obsessed with everything we do, drive clean, friendly and safe experiences that exceed expectations.
• Ensure facilities, equipment, and personnel reflect the professionalism and standards of the TA brand.
• Resolve escalated customer issues and support service recovery efforts.

Key Performance Indicators (KPIs)

What We'd Like to See

With Us, You'll Enjoy

Not all benefit plans are available to all team members. For a full list, visit : https : / / www.ta-petro.com / careers / working-at-ta-travel-centers

Pay Range

$0.00 - 0.00 annually A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties / requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

This role requires regular verbal communication and active engagement with team members and customers. While primarily a leadership and oversight position, this role may occasionally assist with or inspect repair work, requiring standing, walking, bending, kneeling, or climbing. Lifting or moving objects up to 50 lbs may be necessary on occasion. Visual acuity is essential for reviewing work, reading service documentation, and ensuring safety and quality standards. All tasks are performed with or without reasonable accommodation.

Work Environment

This role works in a dynamic shop environment that includes exposure to indoor and outdoor conditions across all seasons. The role may involve occasional exposure to