Role Overview
Join to apply for the Engineer, Technology Operations Center role at KPMG US . KPMG is currently seeking a Engineer, Technology Operations Center to join our Digital Nexus technology organization. This is a hybrid work opportunity.
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and is enabled by a culture that encourages individual development, embraces an inclusive environment, rewards innovative excellence, and supports our communities.
Responsibilities
- Monitor enterprise systems and services using standard tools and dashboards.
- Respond to alerts and incidents, perform initial triage, and elevate as needed; document incident details and resolution steps in the ITSM platform.
- Maintain awareness of system health and communicate status updates to stakeholders.
- Assist in validating changes and releases during deployment windows.
- Participate in shift rotations to ensure 24x7 coverage.
- Collaborate with support teams to resolve issues and restore services quickly; support continuous improvement to internal processes.
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
Qualifications
Minimum one year of recent experience in IT support or operations.Bachelor's degree from an accredited college or university is preferred; a high school diploma or GED is required. Certifications such as ITIL or CompTIA Network+ are a plus.Experience supporting operating systems such as Windows and Linux; proven background supporting technologies such as IIS, VMware, Network, Cisco routers / switches.Proven experience monitoring platforms and analysis applications such as ServiceNow, SolarWinds, SCOM, Uptrends, and Squaredup; solid experience in cloud environments (AWS, Azure) and knowledge of databases such as SQL and Oracle servers.Strong attention to detail and willingness to learn; strong analytical and troubleshooting skills; ability to work under pressure in a fast?paced environment and participate in shift rotations within a 24 / 7 operation.Strong verbal and written communication, problem?solving, organizational, and independent judgment skills to support an environment driven by customer service and teamwork; capability to build productive relationships with peers.Applicants must be authorized to work in the U.S. without the need for employment?based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H?1B, L?1, TN, O?1, E?3, H?1B1, F?1, J?1, OPT, CPT or any other employment?based visa).EEO Statement
KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
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