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Front Desk

Front Desk

MarriottCarmel, IN, United States
30+ days ago
Job type
  • Full-time
Job description

Job Summary :

Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out. This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy.

Responsibilities :

  • Greet guests upon arrival, confirm reservations, assign rooms, and issue keys.
  • Process all guest check-ins and check-outs, and handle reservations and cancellations.
  • Provide information about hotel services, facilities, and surrounding areas.
  • Answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction.
  • Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns.
  • Manage billing and payment processes, ensuring accuracy in all transactions.
  • Maintain a tidy and organized front desk area.

Qualifications :

  • High school diploma or equivalent; degree in hotel management or relevant field is a plus.
  • Proven experience in a customer service role, preferably in a hotel or related field.
  • Strong communication and interpersonal skills.
  • Proficiency in using hotel management software is preferred.
  • Ability to work in a fast-paced environment and handle stressful situations professionally.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
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    Front Desk • Carmel, IN, United States

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