Senior Community Manager Job at Double Fine Productions in San Francisco

Overview Hybrid - In our San Francisco office, two days a week.

Reports to : Director of Publishing.

Double Fine strives to be an inclusive company. We believe that a diverse team leads to the best games.

About the Role We are seeking an experienced full-time Senior Community Manager to join the team at Double Fine. As the main point of contact for Double Fine fans, you will be our eyes and ears, our mouth… and… nose? OK, maybe just those first ones, but certainly a face, full of useful features.

You will play a pivotal role as a key outward-facing member of our studio, responsible for bringing in and welcoming new fans to our spaces, while maintaining relationships with long-term community members from our 25 years of history.

You will design and build new community programs — using your knowledge about the world of content creators and streamers to design a robust outreach program, and your experience with game development to create insider testing programs, and run playtests online, or in-person.

You will use your passion for online multiplayer games to drive player engagement with our fans across spaces owned and external, such as Discord and Twitch.

You will be an active part of our highly collaborative team, regularly working with our content creation, social, and support teams, along with Producers, Game Leads, and Studio Leadership.

We encourage a yes, and approach to game development, our people, and everything in between. Apply if you want to be part of this highly creative, bold, small, empathetic, and fun team. We want to meet you!

What Your Day-to-Day Looks Like This role involves approximately 75% collaboration and 25% independent work during a typical work week.

Your day-to-day tasks are changeable, depending on the studio's release cycle and whatever the calendar may bring — such as industry or seasonal events, game anniversaries, and so on.

At a high level, you will be in regular communication with and collaborate most closely with our small but experienced publishing team, working together to support one another's efforts, such as promoting our games and video content, engaging with our communities, and interacting with the wider gaming world. You will also work directly with game teams as the conduit between them and our players, relaying information back and forth and translating or summarizing as necessary.

Though your initial focus will be on our new or forthcoming games, ultimately, you will work across all of our games, keeping their unique needs and fans in mind.

Day-to-day, you will always have many tasks to manage, some constants that need to be checked in on regularly, and some that are changeable week to week. You will need to be proactive about tasks we know about in advance, but also reactive to things that may emerge from the community or world at large.

A cross section of regular activities will involve : being present on Discord and other relevant social media channels, checking in with fans on owned and non-owned channels, devising and running contests or play tests, compiling reports from data and perceived anecdotal sentiment, appearing in regular video updates, communicating with content creators, attending meetings on zoom and in-person, traveling to attend shows such as PAX, speaking with various people at Xbox Game Studios, and keeping the team abreast of the community's needs and wants. Possibly all of the above in one day.

Our open studio culture, cross-project nature, and holistic aspects of the role will require you to communicate comfortably across all teams at the studio when necessary.

As a leading voice for Double Fine, we will rely on you to reflect our company values of creativity, inclusivity, diversity, and mutual respect.

Key Responsibilities Be an active, compassionate, empathetic persona in the Double Fine-related game channels (owned and third-party forums, Discord, Reddit, etc.)

Engage and celebrate our fans, and tell us what they are thinking and feeling

Develop and maintain an Insider Testing community, including editorializing and surfacing release notes, forum feedback threads, and organization of additional playtests as required

Advise and execute strategies for player acquisition

Design a strategy for multiplayer engagement, including live events, tournaments, etc.

Collaborate with our Social and Content teams, including 2 Player Productions, to communicate with our fans

Develop, launch, and own our content creator and streamer outreach program

Run internal play tests with the members of the studio

Forecast and maintain the community and events budget

Provide guidance and recommendations for new technologies

Ensure the fidelity of feedback pipelines

Connect with other XGS community managers to foster inter-studio relationships and identify opportunities for collaboration

Work with key stakeholders like User Research to source and deliver feedback with context regarding in-game behaviors and actions

Invite feedback from the community, and coordinate with internal teams to ensure we're asking the right questions

Qualifications Communication Skills

Do you have excellent written communication skills?

Do you have a well-developed knowledge of both technical parlance and colloquial player language?

Community Management Experience in Games

Do you have experience creating and fostering relationships between players?

Are you at ease appearing on camera?

Are you extremely comfortable with analytical and platform management toolsets?

Do you prefer to have conversations over one-way communication?

Program Management Experience

Are you familiar with the world of Content Creators? Streamers?

Are you organised and thorough?

Do you have experience pitching concepts and storytelling to get approval?

Do you have experience working with multiple stakeholders who have individual and unique project interests?

Game Development Knowledge

Do you have an in-depth understanding of the game development process?

Insider Testing Program Experience

Have you organized public and / or private Beta testing?

Do you have experience with creative communities from scratch?

Do you have experience with user selection?

Can you illustrate acquired data in a way that paints a clear picture for stakeholders?

Experience Tracking Budgets

Do you have an understanding of the costs associated with executing live events?

Multiplayer Games Interest

Do you have experience working with online Multiplayer communities?

Are you excited by running or entering into contests of glory?

Live Event Experience

Are you comfortable in large audience scenarios?

Can you easily engage with people on a daily basis?

Have you ever worked a booth at a trade show or demoed a game?

You Are

You operate with a growth mindset and value curiosity.

Are you people-centered and open-minded?

Are you intellectually curious? Do you enjoy asking good questions?

Do you enjoy working with others and hearing different perspectives?

Are you comfortable sharing what you've learned from your mistakes?

Do you have a well-developed self-care toolset?

Do you understand the importance of empathy in the workplace?

Do you value execution and accountability as much as strategy?

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't feel that you meet all the pluses below, we still encourage you to apply.

Pluses You have knowledge of Double Fine history and play our games

You have produced streaming or social content on Twitch / YouTube / TikTok

You possess Basic HTML proficiency

You are experienced with video and image editing

Compensation The Annual Salary Range for this role is $128,192 - $137,400 depending on experience.

Double Fine's benefits package includes unlimited PTO, a Mental Wellness stipend, Family Building benefits, extended family leave, and 401(k) matching. In addition to making cool games, working at the Double Fine office comes with comped Monday lunches, movie nights, onsite massages, free yoga, and the opportunity to play our ever-growing collection of board games.

Double Fine is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in our hiring practices, employment, programs, and activities.

Visa sponsorship is not available for this role. You must have the legal right to work in the United States.

Details Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Marketing and Sales

Industries : Computer Games

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In Summary : Full-time Senior Community Manager is a full-time senior community manager at Double Fine . The role involves approximately 75% collaboration and 25% independent work during a typical work week . Day-to-day tasks are changeable, depending on the studio's release cycle .

En Español : Resumen Híbrido - En nuestra oficina de San Francisco, dos días a la semana. Informes para : Director de Publicaciones. Double Fine se esfuerza por ser una empresa inclusiva. Creemos que un equipo diverso conduce a los mejores juegos. Sobre el Role Estamos buscando un gerente comunitario sénior experimentado a tiempo completo para unirse al equipo en Double Fine. Como el principal punto de contacto para los fans de Double Fine, usted será nuestros ojos y oídos, nuestra boca... y ... nariz? Aplicar si quieres formar parte de este equipo altamente creativo, audaz, pequeño, empático y divertido. Queremos conocerte! ¿Cómo se ve tu día a día? Esta función implica aproximadamente el 75% de la colaboración y 25% del trabajo independiente durante una semana laboral típica. Tus tareas diarias son cambiantes, dependiendo del ciclo de lanzamiento del estudio y lo que sea que el calendario pueda traer tales como eventos industriales o estacionales, aniversarios de juegos, etc. A un nivel alto, estarás en comunicación regular y colaborará más estrechamente con nuestro pequeño pero experimentado equipo editorial, trabajando juntos para apoyar los esfuerzos unos de otros, como promover nuestros juegos y contenido de video, participar con nuestras comunidades e interactuar con el mundo inicial. También trabajarás con equipos de juego mientras conduces directamente entre ellos y nuestra comunidad más amplia, centrándote en cambiar información y traducir y manteniendo las tareas necesarias para avanzar en sus juegos. Una sección transversal de las actividades regulares incluirá : estar presente en Discord y otros canales de redes sociales relevantes, verificar con los fanáticos en canales propios y no propietarios, idear y ejecutar concursos o pruebas de juego, compilar informes a partir de datos y sentimientos anecdóticos percibidos, aparecer en actualizaciones periódicas de video, comunicarse con creadores de contenido, asistir a reuniones en zoom y en persona, viajar para asister a programas como PAX, hablar con varias personas en Xbox Game Studios y mantener al tanto del equipo sobre las necesidades y deseos de la comunidad. Colaborar con nuestros equipos sociales y de contenido, incluyendo 2 Player Productions, para comunicarse con nuestros aficionados Desarrollar, lanzar y poseer nuestro programa de creadores de contenidos y acciones de streaming Invite feedback from the community Run internal play tests with the members of the studio Forecast and maintain the community budget Proporcionar orientación y recomendaciones para nuevas tecnologías Asegurar la fidelidad de los canales de retroalimentación Conectar con otros gerentes comunitarios XGS para fomentar las relaciones entre estudios e identificar oportunidades de colaboración Trabajar con actores clave como User Research para obtener y entregar comentarios en el contexto sobre comportamientos dentro del juego y operar Acciones Invite a la comunidad a hacer comentarios desde la comunidad Equivocar pruebas internas para asegurarnos de que somos correctos Calificaciones Comunicación habilidades ¿Tienes excelentes habilidades de comunicación por escrito? ¿Estás centrado en la gente y de mente abierta? eres intelectualmente curioso? te gusta hacer buenas preguntas. ¿Te gusta trabajar con otros y escuchar diferentes perspectivas? estás cómodo compartiendo lo que has aprendido de tus errores? tienes un conjunto bien desarrollado de herramientas para el autocuidado? entiendes la importancia de la empatía en el lugar de trabajo? valoras la ejecución y la responsabilidad tanto como la estrategia? En este punto, esperamos que estés emocionado por la descripción del trabajo que estás leyendo. Incluso si crees que no cumples todos los dobles más abajo, te animamos a aplicar. No se dispone de patrocinio por visado para este cargo. Usted debe tener el derecho legal a trabajar en los Estados Unidos. Detalles Nivel de antigüedad : nivel medio-senior Tipo de empleo : Función de trabajo a tiempo completo : Marketing y Industrias de Ventas : Juegos informáticos #J-18808-Ljbffr.