Customer Service Representative

Job Description

Job Description

Reliable Automatic Sprinkler Co., Inc. is a global manufacturer and distributor of fire protection products. Reliable manufactures the highest quality and most innovative fire sprinklers, valves, and special systems on the market; distributes a full line of best-in-class system components; and backs it up with premier customer service. Reliable's corporate headquarters is located in Elmsford, NY; manufacturing plant in Liberty, SC, and regional sales and distribution centers throughout the US and across the world.

We aim to serve as a fire protection leader by (i) manufacturing the highest quality sprinklers and valves (ii) producing and distributing a complete line of system components (iii) providing innovative solutions (iv) delivering the highest level of customer service and (v) teaming with customers as valuable strategic partners.

We are hiring across the country and have the following opportunity available to you today :

Customer Service RepresentativeAtlanta Distribution CenterNorcross, GA

The Customer Service Representative provides effective customer service for all internal and external customers.

Duties and Responsibilities

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promotes a safe workplace
• Performs other duties as directed

Required Skills, Competencies and Qualifications

Benefits

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