Talent.com
Member Advisor

Member Advisor

Austin Fitness GroupAustin, TX, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Overview

The Member Advisor (MA) role assists in running all front-line operations of the studio, with a strong focus of outstanding customer service to anyone that arrives to the studio. Whether it is a potential member to share our story and successes with or a current member arriving to take a class, each unique interaction is given their passion and positivity. The Member Advisor works with their team to achieve sales goals, improve member retention, and the overall studio experience. They are inherently driven to excel at their job duties and equipped with the necessary communication and collaborative skills to succeed. The Member Advisor reports directly to the Studio Manager.

Job Responsibilities

  • Provide friendly, fun, and fantastic customer service that establishes a positive fitness experience for all Orangetheory Fitness (OTF) attendees.
  • Ensure the accuracy and completion of all Client Intake Forms and Rules & Policy documents. Maintain accurate records using established OTF sales systems.
  • Attend all staff meetings and trainings, as scheduled.
  • Conduct OTF studio tours and answer questions about fitness programs and studio offerings.
  • Work alongside fitness staff to create a positive experience for prospective members.
  • Meet daily key performance indicators related membership growth through outreach, calls, and generating new membership opportunities.
  • Establish connections within the communities, schools, and areas of daily traffic patterns to promote the Orangetheory Fitness heart rate training.
  • Participate in marketing and social media campaigns and outreach events. Cultivate engagement & more cohesive work partnerships through participation in OTF fitness classes and studio events.
  • Maintain studio operations through standard cleaning, dusting, and upkeep of studio operations.
  • Communicate with all guests, members, and prospective clients through phone, email, or text modes of correspondence.
  • Oversee the cash and credit card transitions with accuracy, efficiency, and integrity.
  • Respond immediately to member requests, inquiries, and concerns.

Knowledge, Skills, and Abilities

  • Effective verbal and written communication skills.
  • Ability to have a flexible work schedule that can include working nights and weekend.
  • Ability to handle confidential and personal information discretely.
  • Experience with lead generation a plus.
  • High interest in growing sales competency.
  • Ability to think critically and act ethically.
  • Education and Experience

  • High school diploma / GED required.
  • 1 year of customer service, sales, or hospitality experience, preferred.
  • Work Conditions

  • Telephone usage to communicate with internal and external customers.
  • Frequent walking indoors and outdoors.
  • Ability to attend recurring training events.
  • Ability to lift 30 lbs.
  • Ability to stand on feet for long periods of time.
  • Able to work flexible schedules as needed, including weekends and holidays.
  • Create a job alert for this search

    Advisor • Austin, TX, US

    Related jobs
    • Promoted
    Team Member

    Team Member

    Pizza HutAustin, TX, United States
    Full-time +1
    Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Advisor

    Sales Advisor

    GO Car WashCedar Park, TX, US
    Full-time
    GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites!.At GO Car Wash, we're committed to providing ...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Excel FitnessAustin, TX, US
    Full-time +1
    Member Services Representative.Perform to your best abilities during your assigned work shift.Monitor and maintain club cleanliness and atmosphere. Stay proficient in Planet Fitness mobile app use, ...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member - Earn Up to $37 / hr

    Team Member - Earn Up to $37 / hr

    TradeJobsWorkforce78758 Austin, TX, US
    Full-time +1
    We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both. No insane hours, no crazy demands; just great food, great people and a great...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Framing / Custom Business Team Member

    Retail Framing / Custom Business Team Member

    MichaelsRound Rock, TX, US
    Full-time +1
    Build customer relationships while creating a memorable framing solution for their art.Help customers shop our store and be able to find what they're looking for. Provide a safe, clean and clutter-f...Show moreLast updated: 30+ days ago
    "FUN" Team Member

    "FUN" Team Member

    Caring TransitionsSan Marcos, TX, US
    Part-time
    Quick Apply
    Caring Transitions of San Marcos and Kyle helps seniors and non-seniors make smooth and stress-free transitions from one living situation to another. We specialize in relocation, downsizing and esta...Show moreLast updated: 30+ days ago
    • Promoted
    • Temp / Seasonal Stock Team Member - Kirkland's Home

    • Temp / Seasonal Stock Team Member - Kirkland's Home

    Kirkland'sAustin, TX, US
    Full-time
    The primary responsibility of a Stock Team Member is to assist with freight flow process, backroom organization, salesfloor replenishment, and price changes. This position requires a high level of o...Show moreLast updated: 30+ days ago
    • Promoted
    Style Advisor

    Style Advisor

    AritziaAustin, TX, US
    Full-time
    The mission of the Sales Department is to deliver world class client experiences, sell clothes and build loyal client relationships. Aritzia is growing, and our Retail Sales team is growing with it....Show moreLast updated: 30+ days ago
    • Promoted
    Retail Seasonal PT Team member

    Retail Seasonal PT Team member

    MichaelsSan Marcos, TX, US
    Full-time
    Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...Show moreLast updated: 30+ days ago
    • Promoted
    Member Team Lead

    Member Team Lead

    WalmartAustin, TX, US
    Full-time +1
    Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and proc...Show moreLast updated: 30+ days ago
    • Promoted
    H&M Sales Advisor

    H&M Sales Advisor

    H&M GroupAustin, TX, US
    Full-time
    As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with suppo...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member

    Team Member

    TradeJobsWorkforce78716 Austin, TX, US
    Full-time +1
    We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both. No insane hours, no crazy demands; just great food, great people and a great...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member • • •$15.00 average starting hourly rate • • •

    Team Member • • •$15.00 average starting hourly rate • • •

    SM SWITCHBACK LLCBastrop, Texas, United States, 78602
    Full-time
    Quick Apply
    Mission : We serve great tasting BBQ in a friendly way that keeps ‘em coming back.Do you like meat? Do you find yourself saying hello to strangers on the street? Have you always played well with oth...Show moreLast updated: 5 days ago
    Team Member

    Team Member

    Wally's Burger ExpressAustin, Texas, United States, 78759
    Full-time
    HIRING FULL TIME TEAM MEMBERS FOR.MUST BE ABLE TO WORK DAYS, NIGHTS,.WEEKENDS, HOLIDAYS FULL TIME!.PROMOTION- ALMOST 100% OF OUR MANAGERS ARE PROMOTED WITHIN. INTERNAL REWARDS PROGRAM FOR EXEMPL...Show moreLast updated: 24 days ago
    • Promoted
    PT Team Member

    PT Team Member

    MichaelsSan Marcos, TX, US
    Full-time +1
    Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...Show moreLast updated: 30+ days ago
    • Promoted
    Member Engagement Specialist

    Member Engagement Specialist

    YMCA of Central TexasRound Rock, TX, US
    Part-time
    The YMCA of Central Texas has a part-time opportunity for a Member Engagement Specialist.We are seeking a customer service rock star! This person will enjoy working with people of all ages and back...Show moreLast updated: 30+ days ago
    • Promoted
    Sales & Service Advisor

    Sales & Service Advisor

    Big Brand Tire & ServiceAustin, TX, US
    Full-time
    Additional Earning Opportunities : .What Is The Job Of A Sales & Service Advisor?.Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending produ...Show moreLast updated: 30+ days ago
    • Promoted
    (USA) Member Team Lead

    (USA) Member Team Lead

    WalmartRound Rock, TX, US
    Full-time +1
    Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates. communicating goals and feedback; training associates on processes and pr...Show moreLast updated: 1 day ago
    • Promoted
    Store Team Member

    Store Team Member

    Academy Sports and OutdoorsRound Rock, TX, US
    Full-time
    Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyon...Show moreLast updated: 30+ days ago
    • Promoted
    TEAM MEMBER - pOpshelf

    TEAM MEMBER - pOpshelf

    Dollar GeneralRound Rock, TX, US
    Full-time
    Dollar General Job Opportunity.At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many conve...Show moreLast updated: 6 days ago