Job Description
Job Description
Job Overview
The Member Advisor (MA) role assists in running all front-line operations of the studio, with a strong focus of outstanding customer service to anyone that arrives to the studio. Whether it is a potential member to share our story and successes with or a current member arriving to take a class, each unique interaction is given their passion and positivity. The Member Advisor works with their team to achieve sales goals, improve member retention, and the overall studio experience. They are inherently driven to excel at their job duties and equipped with the necessary communication and collaborative skills to succeed. The Member Advisor reports directly to the Studio Manager.
Job Responsibilities
- Provide friendly, fun, and fantastic customer service that establishes a positive fitness experience for all Orangetheory Fitness (OTF) attendees.
- Ensure the accuracy and completion of all Client Intake Forms and Rules & Policy documents. Maintain accurate records using established OTF sales systems.
- Attend all staff meetings and trainings, as scheduled.
- Conduct OTF studio tours and answer questions about fitness programs and studio offerings.
- Work alongside fitness staff to create a positive experience for prospective members.
- Meet daily key performance indicators related membership growth through outreach, calls, and generating new membership opportunities.
- Establish connections within the communities, schools, and areas of daily traffic patterns to promote the Orangetheory Fitness heart rate training.
- Participate in marketing and social media campaigns and outreach events. Cultivate engagement & more cohesive work partnerships through participation in OTF fitness classes and studio events.
- Maintain studio operations through standard cleaning, dusting, and upkeep of studio operations.
- Communicate with all guests, members, and prospective clients through phone, email, or text modes of correspondence.
- Oversee the cash and credit card transitions with accuracy, efficiency, and integrity.
- Respond immediately to member requests, inquiries, and concerns.
Knowledge, Skills, and Abilities
Effective verbal and written communication skills.Ability to have a flexible work schedule that can include working nights and weekend.Ability to handle confidential and personal information discretely.Experience with lead generation a plus.High interest in growing sales competency.Ability to think critically and act ethically.Education and Experience
High school diploma / GED required.1 year of customer service, sales, or hospitality experience, preferred.Work Conditions
Telephone usage to communicate with internal and external customers.Frequent walking indoors and outdoors.Ability to attend recurring training events.Ability to lift 30 lbs.Ability to stand on feet for long periods of time.Able to work flexible schedules as needed, including weekends and holidays.