Talent.com
No longer accepting applications
Director of Support

Director of Support

VirtualVocationsAlexandria, Virginia, United States
8 days ago
Job type
  • Full-time
Job description

A company is looking for a Director of Support who will focus on rebuilding and enhancing the support structure for long-term success.

Key Responsibilities

Review and redesign the current Support structure, case flow, and metrics

Manage Tier 1 and Tier 2 teams, focusing on ownership, speed, and quality

Launch automation and AI projects to improve efficiency and customer interactions

Required Qualifications

7+ years in technical or customer support, with at least 3 years in a leadership role

Experience with Salesforce ISV, consulting partners, or integration apps

Proven ability to rebuild or redesign support processes and systems

Familiarity with AI or automation tools

Curious and proactive mindset with a builder's mentality

Create a job alert for this search

Director Of Support • Alexandria, Virginia, United States

Related jobs
  • Promoted
Global Technical Support Director

Global Technical Support Director

BentleyWashington, DC, US
Full-time
Global Technical Support Director.We are seeking a strategic and experienced Global Technical Support Director to lead our customer-facing support operations across enterprise cloud and desktop sof...Show moreLast updated: 4 days ago
  • Promoted
  • New!
Director of Programs (Fair Ridge)

Director of Programs (Fair Ridge)

Shelter HouseFairfax, VA, US
Full-time
Director Of Programs And Services (Region II).Senior Director of Homeless Services - Fairfax.Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax Co...Show moreLast updated: 5 hours ago
  • Promoted
Director of Resident Engagement & Cognitive Health

Director of Resident Engagement & Cognitive Health

InspīrWashington, DC, United States
Full-time
Director of Resident Engagement & Cognitive Health (Aura Programming).At Inspīr Embassy Row, you’ll be part of a team redefining senior living—where innovation, dignity, and compassion come first.T...Show moreLast updated: 30+ days ago
  • Promoted
Director of Corporate Engagement

Director of Corporate Engagement

Genesys WorksWashington, DC, United States
Full-time
Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available. Position : Director of Corporate Engagement...Show moreLast updated: 11 days ago
  • Promoted
Director of Pre-Construction & Operational Support

Director of Pre-Construction & Operational Support

ClientMind Recruiting Inc.Hyattsville, MD, United States
Full-time
Clientmind is seeking a highly experienced Director of Pre-Construction & Operational Support for a client to strengthen project execution, protect company interests, and elevate operational excell...Show moreLast updated: 2 days ago
  • Promoted
Director of Professional Skills Support

Director of Professional Skills Support

George Mason UniversityArlington, VA, United States
Full-time
Director of Professional Skills Support .Administrative or Professional Faculty .Administrative or Professional Faculty.Salary commensurate with education and experience. The School of Law has two f...Show moreLast updated: 30+ days ago
  • Promoted
Director of Technical Program Management - Card Integration

Director of Technical Program Management - Card Integration

Capital OneFREDERICKSBURG, Virginia, United States
Full-time +1
Director of Technical Program Management - Card Integration.Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?.At Capital One...Show moreLast updated: 30+ days ago
  • Promoted
Director of Residence Life

Director of Residence Life

InsideHigherEdBowie, Maryland, United States
Full-time
JR101449 Director of Residence Life (Open).The Residence Life program at Bowie State University serves the needs of approximately 1700 residents. We are committed to supporting the academic mission ...Show moreLast updated: 13 days ago
  • Promoted
Managing Director, Corporate and Foundation Relations

Managing Director, Corporate and Foundation Relations

Truth InitiativeWashington, DC, US
Full-time
Managing Director Of Corporate And Foundation Relations.The Managing Director of Corporate and Foundation Relations plays a pivotal role within the Development team, focusing on building corporate ...Show moreLast updated: 30+ days ago
  • Promoted
Director of Technical Sales Support and Implementations - Remote

Director of Technical Sales Support and Implementations - Remote

Remote StaffingWashington, DC, United States
Remote
Full-time
Director of Technical Sales Support and Implementations - Remote.We help people get the medicine they need to feel better and live well. It fuels our passion and drives every decision we make.We are...Show moreLast updated: 1 day ago
  • Promoted
  • New!
Regional Director of Family Engagement, Alpha - $200,000 / year USD

Regional Director of Family Engagement, Alpha - $200,000 / year USD

TrilogyWashington, District Of Columbia, United States
Full-time +1
Regional Director of Family Engagement, Alpha - $200,000 / year USD Trilogy provided pay range : This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk wi...Show moreLast updated: 1 hour ago
  • Promoted
FLEX Director, Global Deployment Support

FLEX Director, Global Deployment Support

MarriottBethesda, MD, US
Temporary
Director, Global Deployment Support.The Director, Global Deployment Support will lead the development, activation, and execution of the support model for The Power of M transformation.The Power of ...Show moreLast updated: 1 day ago
  • Promoted
Director of Donor Engagement and Strategic Initiatives

Director of Donor Engagement and Strategic Initiatives

Sidwell Friends SchoolWashington, DC, United States
Full-time
Director of Donor Engagement and Strategic Initiatives.The Director of Donor Engagement and Strategic Initiatives is responsible for planning, implementing, and managing the comprehensive recogniti...Show moreLast updated: 30+ days ago
  • Promoted
Director of Private Philanthropy

Director of Private Philanthropy

Neighborhood HealthAlexandria, VA, US
Full-time
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Neighborhood Health, a leading Northern Virginia healthcare safety net...Show moreLast updated: 30+ days ago
  • Promoted
Director of Customer Support

Director of Customer Support

VirtualVocationsAlexandria, Virginia, United States
Full-time
A company is looking for a Director of Customer Support to lead global support operations and enhance customer service delivery. Key Responsibilities Lead a global support organization, managing t...Show moreLast updated: 30+ days ago
  • Promoted
Director of Development Operations

Director of Development Operations

InsideHigherEdBowie, Maryland, United States
Permanent
JR101300 Director of Development Operations (Open).Bowie State University seeks a dynamic and experienced Director of Development Operations to lead enterprise application development, data integra...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Director / Asst Director of Resource Development

Director / Asst Director of Resource Development

Association of Fundraising Professionals (AFP-DC) Washington, DC Metro Area ChapterWashington, District Of Columbia, United States
Full-time
Director / Asst Director of Resource Development Join to apply for the.Director / Asst Director of Resource Development.Association of Fundraising Professionals (AFP-DC) Washington, DC Metro Area Chapt...Show moreLast updated: 1 hour ago
Director, Technical Sales Support

Director, Technical Sales Support

GetWellNetwork, Inc.Bethesda, MD, US
Full-time
Quick Apply
Director, Technical Sales Support Reporting to : VP, Sales Location / Travel : This position can be based remotely in the US. Travel Required Opportunity : Get Well is seeking an experienced and dynamic ...Show moreLast updated: 30+ days ago