Manager, Loan Processing

Job Description

Job Description

American Heritage Lending, LLC located in Irvine CA is looking for a Loan Processing Manager.

Established in 2008, the company was founded to be a company set apart from an already impacted market. Licensed in multiple states across the US, the premise of our company evolved into the pinnacle for our success - creating a caring experience for the families we service across the nation.

Position Overview

The Loan Processing Manager will work directly with the Executive team. The Loan Processing Manager is responsible for the operational integrity of the Loan Processing department, including system development, asset management, testing where needed, workflow development and support, and department reporting. Additionally, this position will help monitor adherence to departmental procedures and will serve internal / external customer service supporting questions.

​Essential Duties & Responsibilities include :

• Manages the day-to-day Loan Servicing requirements and support.
• Is responsible for organizing, tracking, and responding to requests in a timely manner.
• Manages all areas of Asset Management, including payments, RTL draw, draw reconciliations, and payoffs.
• Tracks progress against milestones and prepares detailed status reports on a weekly basis.
• Serves as a liaison between investors servicing firm (BSI, FCI, Rushmore).
• Borrower payment reminder notices.
• Responds to emails in a timely manner.
• Manages multiple projects and initiatives as needed.

Minimum Qualifications (Skills, Knowledge & Abilities) :

Excellent documentation and process mapping skills.

Strong problem-solving skills.

Excellent written communication skills.

Effective communication skills.

Displays honesty and trustworthiness; has a sense of personal accountability; maintains a moral conviction to do the right thing.

Ability to follow written and verbal directives.

Able to work well with people from many different disciplines and customer service.

Ability to adapt to change.

Ability to analyze situations logically to identify causes and draw solid conclusions.

Ability to anticipate the consequences of a situation.

Ability to modify one’s own behavior to meet the expectations of others.

Ability to sustain one’s own emotions from interfering with responding effectively to internal and external customer’s needs.

Experience and Education :

5 + years’ experience in loan processing.

Strong team player with a high level of professionalism and initiative.

Non-QM, DSCR, RTL experience preferred.

Physical Demands :

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment :

This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment. The ability to lift or move up to 25 pounds, bend, reach, and perform manual tasks may also be required. Remote work is an optional setting. Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. Business travel may provide for varying degrees of change in work environment. The noise level in the work environment is usually moderate.

Remote Work Availability : Yes

Job Classification :

Exempt

Salary

Benefits :

Medical

Dental

Vision

Matching 401(k)

Basic Life & AD&D

Paid Time Off

Paid Holidays

Why American Heritage Lending :

We are a high-growth Company that doubled our staff in 2022

Competitive Salary

Wide Product Options - Bridge, Fix and Flip, FHA, VA, Conventional, Non-QM, DCSR, Hard Money Loans and more

We are not impacted by the volatility of the interest rate.

This Company describes its culture as :

Family-Accountability-Integrity-Teamwork-Have fun along the way

Start your career today with American Heritage Lending!

Note : Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.