Quality Assurance Specialist

Job Description

Position Summary:

The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes.

What You'll Do

• Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services.
• Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services.
• Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement.
• Design, execute and close preventive and corrective action plans resulting from internal and external audits.
• Identify potential areas of vulnerability and risk and provide general guidance on how to avoid or deal with similar situations in the future.
• Design, administer, analyze and report the results of staff and participant training needs assessments.
• Research, identify and recommend external trainers and training curriculum in response to identified staff and participant training needs.
• Collaborate with other departments to address quality assurance concerns.

You're a great fit for this role if you have:

• A Bachelor's degree from an accredited college in public administration, health administration, nonprofit management, social services, vocational rehabilitation, business administration, or a related field is required. A Master's degree in one of these fields is preferred.
• Experience working with public assistance recipients, the homeless, formally incarcerated people, and/or those affected by the challenges associated with poverty.
• Experience in quality assurance practices in New York City social service contracts.
• Bilingual (English Spanish) preferred.

Compensation

$64,350-$67,000 annually

Equal Opportunity Employer

About Us

Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society's most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs-all targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change-working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.

Website: http://fedcapgroup.org/