Remote Call Center Agent- Provider Services

Remote Call Center Agent- Provider Services

Join our team as a Call Center Agent to support Florida Medicaid providers by answering claims and eligibility-related inquiries. In this role, you will provide excellent customer service, conduct self-research using Medicaid resources, and follow up on unresolved cases to ensure resolution. This position requires strong verbal communication skills, problem-solving abilities, and a commitment to detailed documentation. You will have access to reference materials and resources to guide providers and members effectively. This is a remote position, but you must live in Tallahassee, Florida.

WORKSITE : Fully remote but must live in Tallahassee, Florida.

WORK SCHEDULE : Full-time position with structured weekday hours (8 : 30 AM - 5 : 00 PM, Monday-Friday)

COMPENSATION : $16.00 Per Hour

WHAT WE OFFER :

• Paid sick leave based on state regulations after 90 days of employment
• Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health for all employees and their families
• Additional volunteer options such as Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability

WHAT YOU'LL DO :

WHAT YOU'LL BRING :