Supervisor, Managed Services

Supervisor, Managed Services

The Provider Managed Services Supervisor is responsible for driving operational excellence and ensuring superior service delivery to both internal and external customers. This leadership role focuses on improving customer satisfaction, developing team performance, and enhancing overall service quality. The Supervisor will oversee managed services and related offerings, ensuring alignment with organizational goals and customer needs. Reporting to the Manager of Provider Managed Services, this position also works closely with cross-functional teams to foster collaboration and continuous improvement.

The ideal candidate excels in a dynamic environment, demonstrating strong management skills, a commitment to process improvement, and a focus on customer-centric solutions. Responsibilities include overseeing performance and leading initiatives to drive product utilization and service excellence. Effective time management, attention to detail, and a strong work ethic are essential to success in this role.

Principle Duties and Responsibilities :

• Collaborate with customers to increase understanding and utilization of the Managed Services offering.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
• Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
• Provide clear and actionable instructions to delivery managers and managed service analysts for daily tasks and project work.
• Oversee and manage implementation of managed services solutions for new customers.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Mentor team members, refine processes, and develop resource materials.
• Mentor direct reports for career development and leadership skills.
• Improve self and team work ethic through continuous coaching and education.
• High level oversight of customer activity and account health to increase adoption of GHX's recommended practices.
• Critically think to resolve technical problems and work cross-functionally when needed.
• Coordinate launch schedules of assigned product offering base and raise staffing needs to management
• Assist with identification and development of new system enhancements to benefit department offerings.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Maintain a high performing team and analyze process for areas of improvement and quality assurance.
• Travel may be required (up to 40%).

Required Skills :

Required Qualifications :

Estimated salary range : $64,600 - $86,100

The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include : health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here.

GHX : It's the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.