Job Description
Job Description
Job Title : Operations Data Coordinator
Location : Cleveland, OH
Job Type : Full-time
Overview : We are seeking a data-driven and detail-oriented professional to support the Operations and Owner Services groups through the tracking, analysis, and reporting of key performance indicators (KPIs). This role plays a vital part in ensuring accuracy and visibility across operational metrics such as on-time performance, dispatch availability, utilization, and workload management. The ideal candidate will have a strong analytical mindset, proficiency in data tools (Excel, Power BI), and the ability to translate complex data into actionable insights.
The Operations Performance Analyst will report to the Manager of Ops Analysis and will work cross-functionally with Operations and Owner Services.
Key Responsibilities :
- Collect, validate, enter, and analyze data related to flight operations, owner services, and workforce performance metrics
- Maintain daily, weekly, and monthly KPI dashboards and reports (Excel, Power BI)
- Identify trends, anomalies, and performance gaps in operational data to drive business insights and process improvements
- Assist with ad hoc reporting and analysis requests from Operations and Owner Services leadership
- Maintain documentation of reporting processes and ensure alignment with corporate standards
- And other duties as assigned by manager
Qualifications :
Proven experience in data analysis, operations reporting, or business performance trackingAdvanced Excel skills required; Power BI experience strongly preferredExcellent attention to detail with the ability to interpret data and identify key insightsStrong communication skills with the ability to present findings clearly and professionallyAbility to manage multiple projects and deadlines in a fast-paced environmentFamiliarity with aviation operations, scheduling systems, or owner services preferred