Help Desk Analyst III

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Description

We are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will deliver high-quality IT support to executive-level staff and other users, ensuring a seamless experience and resolving complex technical issues. This is an on-site position requiring consistent presence, five days a week, within the healthcare industry.

Responsibilities :

Provide top-tier IT support to executive staff and end-users, ensuring optimal customer satisfaction.

Diagnose and resolve complex technical issues related to Microsoft Office 365, SharePoint, and other workplace tools.

Offer comprehensive support for hardware, software, and network-related concerns.

Collaborate with IT teams to resolve escalated issues efficiently and effectively.

Maintain accurate documentation of service requests and resolutions within ticketing systems.

Educate and guide end-users on technology adoption and best practices.

Ensure IT support services align with organizational standards and industry best practices.

Utilize Active Directory to manage user accounts and permissions.

Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.

Requirements

Significant experience in a Level 3 Help Desk or equivalent technical support role.

Advanced proficiency with Microsoft Office 365 and SharePoint applications.

Strong knowledge of Active Directory for user account management.

Familiarity with Windows 10 operating system and troubleshooting techniques.

Ability to handle service desk tickets effectively and maintain detailed records.

Exceptional customer service and communication skills, with a detail-oriented approach and relevant experience.

Proven ability to resolve technical issues under pressure in a fast-paced environment.

Availability to work on-site, five days a week in Richmond, Virginia.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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