Retail Workforce Management System & Labor Standards Manager

Job Summary :

The Retail Workforce Management (WFM) System & Labor Standards Manager is responsible for optimizing labor deployment across the retail organization by managing workforce management systems (e.g., Legion, Kronos, UKG, Reflexis) and leading the development, implementation, and maintenance of engineered labor standards. This role is critical in aligning staffing models with customer demand, business goals, and compliance requirements to ensure operational efficiency and cost-effectiveness.

Key Responsibilities :

Workforce Management System (WFM) :

• Administer, configure, and maintain the WFM system to support scheduling, timekeeping, forecasting, and labor analytics.
• Partner with IT, HR, and store operations to ensure seamless system performance and integrations with payroll and POS systems.
• Lead WFM system upgrades, testing, and new feature implementations.
• Provide training and support to field and store leaders on effective system usage and reporting.

Labor Standards & Modeling :

Analytics & Reporting :

Cross-functional Collaboration :

Required Qualifications :