Business Manager (Water Utility)

Business Manager

The Green Bay Water Utility is seeking a Business Manager to lead and optimize our financial and operational performance.

As a key member of our leadership team, you'll oversee Finance, Accounting, Billing, Customer Service, Metering, and Information Technologyensuring the utility operates efficiently, transparently, and with exceptional service to our customers.

Why Join Us? At Green Bay Water Utility, we're dedicated to providing safe, high-quality water services while maintaining fiscal responsibility and operational excellence. Join a team that values innovation, integrity, and service to the community.

Hiring Range : $139,152 - $153,795 annually

Work Schedule : Monday-Thursday, 7 : 00 a.m.-4 : 30 p.m. and Friday, 7 : 00 a.m.-11 : 00 a.m., plus additional hours as required.

The City of Green Bay is committed to fostering a diverse and inclusive work environment. We invite candidates of all backgrounds and experiences to apply, knowing that unique perspectives enhance our service to the community.

Examples of Duties

• Manages the financial performance of the City of Green Bay Water Utility to ensure that it attains and maintains current and future financial stability.
• Authorizes investment of revenues and reserves to effectively handle cash flow and maximize revenues.
• Analyzes long-term debt needs and determines funding availability.
• Ensures relevant financial and business reports are prepared and filed with the State of Wisconsin as required.
• Oversee the annual capital and operating budgeting process and preparation.
• Works with the Operations Section to develop and manage an ongoing capital improvement plan in line with the Utility's asset management plan and Commission-approved budget.
• Coordinates the annual audit. Prepares all necessary work papers and financial reports for the annual audit along with producing the Annual Comprehensive Financial Report.
• Analyzes financial implications from the Utility's operational needs and level-of-service adjustments and prepares PSC rate applications as necessary.
• Performs business case analysis to determine financial and operational viability of new business ventures for revenue generation, efficiency, and customer responsiveness.
• Maintains relationship with Utility billing customers. Monitors compliance with contracts, assists with providing information for reports and rate cases.
• In partnership with the Communications Director, develops and maintains customer satisfaction program, including metric development, measurement strategy, and operational response within field and phone center operations.
• Monitors legislation pertaining to the water supply industry. Provides comment or testimony to the State Legislature on behalf of the Water Utility as required.
• Researches and recommends new technologies and strategies related to increasing the effectiveness of Billing, Customer Service, Metering, and Information Technology.
• Works to optimize the Utility's customer service operations, matching performance to identified customer satisfaction drivers and the Utility's financial goals.
• Recommends, establishes, and updates policies and procedures related to : Finance, Billing, Accounting, Customer Service, Metering, and Information Technology.
• Formulates and interprets Utility rules and policies to comply with regulations and directives of the Public Service Commission.
• Manages the Utility's Cross Connection Control program. Maintains compliance with WI Dept. of Natural Resources Admin Code NR 810.15 and WI Dept. of Safety and Professional Services Admin Code SPS 382.41.
• Oversees monthly and yearly reports of all meters and inventory, including documentation.
• Works to achieve optimized performance of all metering field operations, including the cross-connection, metering, leak detection and resolution activities.
• Oversees information technology strategies that are in line with the Utility's vision. Evaluate new technology opportunities and security protocol.
• Performs other related work as required.

Minimum Qualifications Required

A combination of equivalent experience and / or education may be considered.

Knowledge, Skills & Abilities

May be required to demonstrate minimum competency by successfully passing approved tests.

Physical Requirements :

The above is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.