Senior Manager of Donor Services

Position Summary :

As an integral part of the fundraising team, the Senior Manager of Donor Services will cultivate, steward, and expand the relationships between the organization and its donors at all levels, by providing extraordinary service to donors, managing donor acknowledgement in a timely manner, and by maintaining and managing donor information. This role manages the daily operation of the Raiser’s Edge (RE) database, ensuring accuracy and integrity, technology management, and end-user training and support of the database, manages gift processing and acknowledgement processes, and stewardship communication with donors.  Managing the interface between finance and development, donor acknowledgement, donor communication and gift processes fall under the purview of this position. In addition, this role coordinates and implements annual print and digital solicitation campaigns.

Relationships and Contacts :

• Within the organization : Initiates and maintains professional working relationships with staff throughout the organization including peers, immediate supervisor, Leadership and Executive Leadership teams.
• Outside the organization : Initiates and maintains professional working relationships with existing donors & sponsors, event vendors and agency partners.

Essential Responsibilities :

Manages Raiser’s Edge as a strategic resource in the implementation of development functions within the organization and serve as agency expert.

Maintains the prospect management system and creates reports to support major gift activity

Keeps Fulcrum Society lists up to date.

Maintains membership lists.

Manages online event registration / ticket sales and integration of data with RE, and communication with event attendees.

Coordinate design and implementation of annual solicitation campaigns (e.g., End-of-Year, Giving Tuesday, Domestic Violence Awareness Month, Annual Report, Holiday Appeals, Make A Will Month).

Additional Responsibilities :

Minimum Requirements :

Education and Experience :

Physical Requirements :

Other Requirements :

Skill Competencies :

The YWCA of Nashville and Middle Tennessee reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.