Energy Efficiency Program Coordinator

Energy Efficiency Program Coordinator

Resource Innovations is seeking an Energy Efficiency Program Coordinator to join our growing team in Des Moines, IA. We are seeking a highly skilled and motivated Energy Efficiency Program Coordinator with a strong background in energy programs, contractor coordination, and customer service to support the delivery of impactful, utility-sponsored initiatives. As an Energy Efficiency Program Coordinator, you will help customers save energy and reduce costs by ensuring programs are delivered efficiently, contractors are supported, and customers receive the maximum benefit. This role is critical to maintaining smooth day-to-day operations and meeting program goals and compliance requirements.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities :

• Provide basic troubleshooting and recommend solutions.
• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Taking customer service calls in pursuit of first call resolution.
• Data Entry - enter data into various database applications.
• Provide customer service activities such as responding to emails and phone calls.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information.
• May provide peer training to co-workers and job shadowing support as assigned in area of responsibility.
• Willing to support any program within the department as assigned.
• Other duties as assigned.