Field Service Engineer (Printer Repair)

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

Provide service and support for Peak Technologies supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration and sales support. Maintain an organized, proactive system of territory management, utilizing current management reports and data provided. Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers. Continually evaluate and implement efficiency improvements in territory operation. Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction. Focused on growing the business, treating every service event as a growth or lead generation opportunity. Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.

KEY ACCOUNTABILITIES

• Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
• Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
• Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
• Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer / product issues and complaints.
• Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA's and resolution status.
• Regularly interact and build strong relationships with internal and external customers.
• Develop a working knowledge of Corporate and Service Department procedures and policies.
• Installs, maintains, and repairs FHE (forms handling equipment)
• Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
• Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
• Continuous training and self-development to learn Peak-Ryzex products and applications. Attend management approved seminars and training sessions as requested.
• Complies with all safety policies, practices, and procedures.
• Performs other duties / special projects as assigned.

EDUCATION + EXPERIENCE + KEY TRAITS

TYPICAL PERFORMANCE TARGETS

LANGUAGE SKILLS

SUPERVISION

DECISION MAKING + REASONING

WORKING RELATIONSHIPS

PHYSICAL REQUIREMENTS

Activity

Amount of Time

None

Under 1 / 3

1 / 3 to 2 / 3

Over 2 / 3

Stand

Walk

Sit

Use hands to finger, handle, or feel

Reach with hands and arms

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

Lift Up to 25lbs

Travel

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.