Senior Product Operations Manager, Evaluation

Why Harvey

At Harvey were transforming how legal and professional services operate not incrementally but end-to-end. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700 customers in 58 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team is sharp motivated and deeply committed to the mission. We move fast operate with intensity and take real ownership of the problems we tackle from early thinking to long-term outcomes. We stay close to our customers from leadership to engineers and work together to solve real problems with urgency and care. If you thrive in ambiguity push for excellence and want to help shape the future of work alongside others who raise the bar we invite you to build with us.

At Harvey the future of professional services is being written today and were just getting started.

Role Overview

Were looking for a technical systems-minded operator to build and scale the evaluation engine behind Harveys platform. As we expand globally ensuring our models behave reliably accurately and jurisdictionally correctly is mission-criticaland evaluation complexity is increasing 10x.

As a member of our Product Operations team youll work closely with Applied Legal Researchers Product Engineering AI Research and human data providers to operationalize evaluation methodologies and embed them into our product development lifecycle. Youll create the workflows systems and tooling that make evaluation a first-class product capability at Harvey.

This is a high-ownership role for someone who thrives in ambiguity loves building structure from ambiguity and wants to help scale the evaluation infrastructure of a global AI company.

What Youll Do

Build and scale the systems that power model and product evaluations across Harvey

Embed evaluation workflows and readiness checkpoints into the product development lifecycle

Create the single source of truth for evaluation status results history and launch readiness

Turn Expert-designed evaluation methodologies into scalable repeatable operational processes

Manage relationships with human data vendors and ensure evaluation quality meets legal standards

Work with Engineering and Research to improve evaluation tooling automation and dashboards

Drive evaluation readiness for major product and model launches across geographies and jurisdictions

Document and operationalize evaluation governance as complexity increases

Help define how Harvey ensures model accuracy reliability and trust at global scale

What You Have

47 years in technical program management product operations research operations or evaluation / benchmarking roles

Experience working with ML / AI evaluations benchmarking frameworks or scientific workflows

Comfort with statistical methodologies and SQL or Python or similar tools to interpret evaluation data

Ability to work deeply with legal experts and operationalize complex evaluation methodologies

Strong cross-functional coordination skills across Product Engineering Research and data providers / vendors

High attention to detail and a bias toward clarity rigor and reproducibility

Ability to navigate extreme ambiguity and bring order to complex systems

Strong communication skills and comfort translating technical nuance for diverse stakeholders

Desire to do whatever it takes to make evaluation systems successfulfrom writing documentation to diagnosing pipeline issues

Bonus Points

Experience in legal tech or working with domain experts in regulated industries

Experience managing human data providers or human-in-the-loop evaluation pipelines

Background in ML research data quality management or evaluation science

Early employee at a hyper-growth startup

Experience at world-class product or platform operations orgs (ex : Stripe Ramp)

Compensation

$178000 - $210000 USD

Please find our CA applicant privacy notice here .

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity / expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience :

Manager

Key Skills

Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 178 - 210