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Retail Team Member - Events Coordinator
Retail Team Member - Events CoordinatorMichaels Stores • South Burlington, VT, US
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Retail Team Member - Events Coordinator

Retail Team Member - Events Coordinator

Michaels Stores • South Burlington, VT, US
3 days ago
Job type
  • Full-time
Job description

Overview

Retail Team Member - Events Coordinator role at Michaels Stores

Location : Burlington, VT

Responsibilities

  • Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events.
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in the completion of craft projects; perform face painting and other activities as applicable.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.
  • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event.
  • Cross trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Customer Experience

  • Help customers shop, locate products, and provide them with solutions.
  • Provide fast and friendly checkout experience.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unload, stocking, and planogram (POG) processes.
  • Complete merchandise recovery and maintenance.
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; promote the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross-trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

    • Preferred Knowledge / Skills / Abilities

  • Energetic and enthusiastic personality.
  • Ability to handle job stress and interact effectively with guests of all ages and co-workers.
  • Excellent people skills and communication (written, verbal, nonverbal).
  • Experience working with children and children's events.
  • Organizational skills, interpersonal skills, and creative problem-solving abilities.
  • Retail and / or customer service experience.

    • Physical Requirements & Work Environment

  • Ability to remain standing for long periods and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes; access to high shelves by ladder or similar equipment.
  • Work in a public retail store setting; some stock rooms may not be climate controlled; some outdoor work may be required.

    • Equal Opportunity

    Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as required by law.

    For more information, visit Michaels.com.

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    Event Coordinator • South Burlington, VT, US