Construction Relations Manager - Metro G Line Project

Department

Department : Metro

Location

Location : Southern California

Compensation

Compensation : $110,240 / year

Description

This position serves as the positive link between Metro, the community, and various stakeholders to create trust and an enduring relationship for Metro; conducts the more complex staff work in connection with community outreach, preparation, and dissemination of informational materials, training, mitigation, and rapid response resolution. This a full-time position with Arellano Associates on the Metro G Line project in the San Fernando Valley (Van Nuys Project Office) with opportunities for advancement.

Key Responsibilities

• Project Support : Supports Metro projects and programs during all project phases, including planning, project delivery, and operations.
• Communication Strategy : Develops, implements, and manages communication strategies and community engagement programs to inform the public, elected officials, and stakeholders of Metro projects, programs, and initiatives.
• Liaison Role : Serves as liaison between Metro executive management and local elected officials, COGs, city councils, neighborhood councils, chambers of commerce, public and private agencies, citizens, and community and advocacy groups.
• Opportunity and Risk Management : Identifies opportunities and risks for Metro's projects, programs, initiatives, and operations; develops strategies to maximize opportunities and minimize risks.
• Strategic Planning : Develops goals, objectives, workplans, and budgets for assigned areas or project units.
• Staff Management : Manages, trains, and motivates staff engaged in outreach programs; oversees consultant management including scope of work, budgeting, and performance.
• Event Coordination : Evaluates and recommends participation levels at events; organizes and attends community meetings, press conferences, and special media events.
• Public Representation : Represents Metro at public venues and meetings.
• Incident Management : Researches complex and sensitive incidents, complaints, and concerns, collaborating across the organization to find solutions.
• Content Development : Develops content and oversees the creation of project information, such as fact sheets, newsletters, e-blasts, and presentations.
• Project Management Support : Provides recommendations to project management teams regarding community impacts during various project phases.
• Internal Communication : Manages internal communication with senior staff to implement new directives for Metro projects and programs.
• Strategic Communication Coordination : Coordinates communications and strategic development for internal departments like community relations, media, and marketing.
• Board Support : Provides expertise for Metro Board and Council, advising on agendas, briefings, and meetings.
• Leadership : Provides day-to-day management and strategic direction to assigned staff.
• Visual and Online Communication Strategy : Acts as lead strategist for the use and development of visual, online, and graphic communications; utilizes social media metrics to enhance communications.
• Construction Impact Mitigation : Develops strategic plans to mitigate impacts related to construction.
• Community Engagement : Facilitates community advisory committees, achieving stakeholder consensus.
• Safety Compliance : Communicates and implements safety rules, policies, and procedures; maintains accountability for the safety performance of all assigned employees.
• EEO Compliance : Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.
• Additional Duties : May be required to perform other related job duties as necessary.

Skills, Knowledge and Expertise

Knowledge of

Skill In

Ability To

Minimum Requirements

Education

Experience

Certifications / Licenses / Special Requirements

Special Conditions

Physical Effort Required

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