Veterinary Client Service Representative

Client Service Representative

Join our ER team at East End Veterinary Center (EEVC) where we foster a supportive, collaborative, and inclusive environment that values each person's contribution! Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, East End Veterinary Center wants YOU to be our Client Service Representative.

About the Role :

As a Client Service Representative, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to) :

• Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination : Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery : Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping : Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.

Compensation :

Schedule :

What You Can Expect :

At EEVC, we believe in taking care of you so you can provide the best care for our beloved pets.

What We're Looking For :

Why Choose EEVC?

At EEVC, we value autonomy - we believe in empowering our team members to take ownership of their work and make meaningful contributions. From day one, our onboarding process sets you up for success. You'll receive continued support throughout your training as you navigate your role. Our monthly team introductions provide a unique opportunity to connect with your colleagues in a class setting, fostering a sense of camaraderie and community from the outset. While we strive for a welcoming and inclusive atmosphere, we are committed to ensuring that everyone feels respected and valued.

We encourage initiative and support your professional growth every step of the way. Our structured career path program helps you chart your course within the company. Whether you aspire to transition to a different department or advance in your current role, we're here to help you achieve your goals.

We're excited to welcome individuals who are passionate about making a difference in the lives of animals and their owners.