Logistics Coordinator

Neumann Kaffee Gruppe Customer Service Coordinator

We are Neumann Kaffee Gruppe. And we love coffee. For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.

Neumann Gruppe USA, Inc. (NGUS) is a holding company that provides shared support services to the three NKG import companies in the United States : Rothfos, InterAmerican Coffee and Atlas Coffee Importers. These shared services which include Logistics, IT, Human Resources and Accounting enhance both efficiency and communication.

Job Summary

The Customer Service Coordinator serves as a vital link between clients and internal teams, ensuring the smooth execution of contracts and timely delivery of services. This role is responsible for managing client communications, coordinating logistics, and facilitating quality control processes, all while providing exceptional customer service to enhance client satisfaction and support the company's operational goals.

Key Responsibilities

• Learn and apply industry standards such as GCA, ECC, and Incoterms to ensure proper contract execution.
• Arrange delivery orders (DOs) and coordinate haulage for clients as requested.
• Generate and send sales invoices, debit notes / credit notes to clients / vendors for payment.
• Review daily positions to monitor the status of contracts and address any issues.
• Collaborate with the trade and inbound logistics departments to maintain an efficient shipment schedule.
• Coordinate with clients and haulers regarding deliveries to ensure timely and accurate service.
• Prepare reports and analyses based on client requests and operational needs.
• Perform additional responsibilities and special projects as assigned by your manager.
• Act as a liaison for quality control (QC) and assist with sampling processes.
• Provide excellent customer service and support to build strong client relationships.
• Respond promptly to client inquiries and resolve issues in a timely manner.
• Maintain accurate records of all client interactions and transactions.
• Assist in the development and implementation of customer service policies and procedures.
• Represent company at industry events and communicate with existing and prospect customers.

Knowledge & Skill Requirements

The Logistics & Customer Service position requires attention to detail and technical skills, an understanding of coffee quality, communication skills to communicate effectively with both internal and external customers.

Qualifications & Training

Associate degree in Business Administration, Logistics, Supply Chain Management, or a related field. Bachelor's degree preferred.

1-5 years of experience in customer service, logistics, or a related field.

Experience in the coffee industry or agriculture is a plus.

Knowledge / Skills

Proficient in Microsoft Office, with advanced Excel skills for data analysis and reporting.

Strong written and verbal communication skills for effective client interactions.

Ability to thrive in a fast-paced environment, managing time-sensitive projects with minimal supervision.

Proven capability to multitask and prioritize multiple requests, responding promptly.

High attention to detail, ensuring accuracy and quality in all deliverables.

Strong organizational and problem-solving skills, efficiently managing tasks and resolving issues.

Critical thinking ability to assess situations quickly and make informed decisions.

Self-motivated with a results-oriented approach, focused on achieving goals.

Interpersonal skills to build and maintain strong relationships with clients and team members.

Solid understanding of customer service best practices and client relationship management.