Customer Service Representative

Job Description

Job Description

We are looking for an experienced Customer Service Representative to join our team in Lake Mary, Florida. This is a Contract-to-permanent position ideal for someone seeking a long-term opportunity in a dynamic, customer-focused environment. You will play a vital role in providing technical support and troubleshooting assistance to customers over inbound calls.

Responsibilities :

• Handle a high volume of inbound customer calls efficiently and professionally.
• Provide technical support and troubleshooting guidance for hot tub-related inquiries.
• Assist customers with resolving issues using clear communication and problem-solving skills.
• Maintain accurate records by performing data entry tasks in various systems.
• Utilize tools like Microsoft Excel and Zendesk to manage and track customer interactions.
• Collaborate with team members to ensure seamless service delivery.
• Stay informed about product updates to provide accurate information to customers.
• Uphold company standards for customer satisfaction and service quality.
• Follow established procedures and guidelines during every customer interaction.
• Proven experience in a call center or customer service role handling inbound calls.
• Strong problem-solving skills, particularly in technical troubleshooting.
• Proficiency in data entry and familiarity with systems such as Zendesk.
• Competency in Microsoft Excel and Word for tracking and reporting purposes.
• Exceptional verbal communication skills and a customer-focused attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Willingness to commit to a long-term position with growth potential.
• High level of professionalism and reliability in daily responsibilities.