Tier 1 Support Technician

Job Description

Job Description

Employee Benefits Provided : 401k with Company Matching & Company Sponsored Health Care

This can be a fast-paced environment requiring multi-tasking as you work on tickets and receive and respond to incoming tickets. Technician receives customer service requests via phone or email to perform remote or onsite technical support for customers' IT networks, server, desktop & laptop systems. Technician will monitor and respond to incoming support requests via phone, email, and our ticketing system. Technician is responsible to attempt resolution of any ticket and escalate tickets not able to complete themselves or contact vendors for support to complete ticket as necessary. Technician will contribute to company's knowledgebase to maintain customer documentation and troubleshooting steps. Technician will also be required to further education through reading, research activities and certifications.

Ideal Candidate :

• Has experience in providing IT Support for a company or with a Managed Services Provider
• Strong computer hardware, software, and networking skills (Primarily Windows environments)
• Has a passion for computers and technology
• Has a desire to help others
• Is comfortable meeting and speaking to new people
• Excellent listening skills to understand client computer problems
• Works well under pressure
• Excellent time management and organization skills
• Excellent troubleshooting and problem solving for hardware and software issues
• Resourceful for finding solutions independently for new / unknown issues or only needs minimal assistance to find a resolution
• Can follow instructions
• High attention to detail
• Works well with others
• Can communicate clearly in English – read and write
• Available Monday – Friday 8am – 5pm
• Willing and able to work some evenings and weekends

Essential Functions :

Knowledge & Experience :

Requirements :

Experience :

Ideal Certifications :

Required work authorization :

Physical Requirements

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities in this position. Management reserves the rights to add, modify, or change the essential functions of the job.

Compensation details : 35000-50000 Yearly Salary

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