Marketing Call Center Manager - Five Nine and goHighLevel

Job Description

Job Description

Salary : $70,000-85,000

Marketing / Outbound Call Center Manager

Are you tired of being held back from implementing your ideas to dramatically improve the outbound / marketing call center team youre currently managing? Its time to unleash your potential! This is a new position for Gold Coast so were looking for someone with experience to come in and help set things up. Through our social media ads and other sources we receive a large number of dental leads. These are currently being called / worked by an outside company and were looking to bring this functionality in house.

• A solid working knowledge of technology options for running a successful outbound call center is a must. CRM and call center software.
• Experience SETTING UP and maintaining a call center solution, Five Nine or equivalent. POWERUSER!
• Experience SETTING UP and maintaining a CRM solution, HighLevel or equivalent POWERUSER!
• Experience managing a team of outbound call agents. You will need to hire, train and monitor a team of new outbound / marketing call center agents.
• We are a data driven company so you will keep, and be held accountable to, metrics for your division

Now a ChatGPT generated, but still pretty good, generic job description :

Position Summary : We are seeking a dynamic and results-driven

Outbound Call Center Managerto lead and oversee the daily operations of our outbound call center team. This role is critical to driving lead follow up and reactivation campaigns for our dental group. The ideal candidate will have experience managing outbound / marketing call center teams, with a strong emphasis on performance metrics, coaching, and process optimization.

Key Responsibilities :

Recruit, train, and manage a team of outbound call center agents.

Develop and implement scripts, workflows, and best practices to maximize patient conversions and satisfaction.

Design, launch, and track outbound campaigns focused on patient reactivation, new patient acquisition, and drip marketing to existing patients.

Generate and analyze daily, weekly, and monthly performance reports.

Qualifications :

Preferred Skills :