Senior IT Technician

The Senior IT Technician supports the region in installing and maintaining PCs, hardware and software in the Regional Office and different centers in the areas, under the direction and guidance of the IT Manager / Director in the Corporate Office.

Key Responsibilities :

• Install, support and maintain PC hardware including but not limited to desktops, laptops, iPads, monitors, printers, and audio / visual equipment.
• Install, support and maintain software in a Windows environment, which includes but is not limited to Windows 10 / 11, MS Office and web-based applications.
• Administer and maintain information systems and Saas applications where applicable.
• Maintain proper documentation as required by department leadership to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users and report on the progress of duties related to project participation.
• Carry out special tasks at Management's direction.
• Draft FAQs and support documentation as directed, or as situational needs arise.
• Assist IT Manager in planning IT budget needs.
• Monitor ticketing system and respond to appropriate queues, recording detailed solutions as necessary, within the timelines established by the SLAs.
• Keep systems up-to-date through operating systems upgrades.
• Provide technical support either by phone, remote access or site visits as needed.
• Set up equipment for new hires.
• Install, test and monitor servers, routers, firewalls and VoIP systems.
• Provide guidance to junior members of the team as required.
• Act as supervisor to IT Technician as assigned per region
• Provide training to new employees in the use of computer, network, and voice systems.
• Ensure security and operational standards / procedures are followed and maintained in accordance to company policies and industry best practices.
• May perform other duties as assigned.

Required Qualifications :

Preferred Qualifications :

Key Competencies :

Working Conditions :

Shift Type : Full Time, Hybrid (3 days in office / field)

Schedule : Monday – Friday, 8 hour shift

Compensation : $23.55 / hr - $35.32 / hr

What We Offer :

We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.