Supply Chain Specialist
Atlantic Chemicals TradingBoston, MA, US1 day ago
Job type
- Full-time
Job descriptionServe as the main point of contact for assigned customer accounts. Provide proactive customer support through email regarding order status, shipping updates, and inquiries. Track shipments and resolve delivery issues with carriers. Prepare, verify, and manage invoices related to customer shipments. Coordinate with internal departments (sales, warehouse, accounting) to ensure accurate and timely fulfillment. Maintain accurate records of shipments, tracking logs, and account-specific requirements. Handle returns, claims, and special account requests as needed. 2–4 years of experience in logistics, supply chain, or customer support (required). Strong knowledge of shipping processes, carriers, and documentation. Experience handling invoices and order tracking systems. Excellent communication and problem-solving skills. High attention to detail with the ability to multitask and meet deadlines. Proficient in Microsoft Office (Excel, Outlook, Word) and ERP / CRM systems. Ability to take initiative, work independently and collaboratively in a team environment. Eligible for corporate bonus based on overall success of company 401K with partial company match (after 1 year of satisfactory employment) Health Insurance (Full Medical, Dental, and Vision) Generous PTO policy
Job Description
Job Description
Overview :
- We are seeking an experienced Logistics & Customer Support Specialist to join our team. This role is responsible for managing logistics operations for assigned customer accounts, including order tracking, shipping coordination, invoice management, and customer communication. The ideal candidate has strong communication and follow-up skills, excellent attention to detail, and thrives in a fast-paced environment.
Key business responsibilities :
Qualifications :
Benefits :
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Supply Chain Specialist • Boston, MA, US
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