Customer Service Representative

Location :

• Pittsburgh, PA (strongly preferred) or remote Hours : Minimum 20 hours / week, with flexibility during peak times Department : Customer Service / Marketing Reports To : CSR Manager Position Overview The Customer Service Representative will serve as the first point of contact for our customers – retailers, distributors, and individual players.
• If you’re passionate about racquet sports, skilled in problem-solving, and thrive in a fast-paced environment, we want to hear from you.
• Key Responsibilities
• Respond to customer inquiries via phone, email, and online platforms.
• Process orders, returns, and exchanges in the order management system
• Verify order details including product availability, pricing, shipping terms and payment methods.
• Collaboration with internal departments (sales, warehouse, finance) to resolve order-related issues.
• Maintain accurate customer records and document interactions.
• Provide general administration support to internal teams as needed.
• Promote additional products and services when appropriate.
• Qualifications
• High school diploma or equivalent (college degree preferred)
• 2+ years of customer service or order management experience.
• Experience in sporting goods or consumer products a plus.
• Strong computer skills and ability to learn new systems quickly (ERP / Netsuite experience a plus)
• Passion for sports – especially tennis, pickleball or padel – is a big plus
• Racquet stringing knowledge is a bonus.
• What We Offer
• Competitive hourly salary
• Hybrid work environment with flexibility
• Employee discounts on GAMMA Sports products.
• Opportunity for professional growth in a dynamic, sports-focused company.
• About GAMMA Sports GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball.
• Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels.
• Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world.
• Powered by JazzHR