Senior Operations Manager KP TS / SCI with Poli REQUIRED

Operations Manager

CGI Federal has an exciting opportunity for an Operations Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Operations Manager oversees the day-to-day operations of an organization's IT department, ensuring efficient and reliable IT services. This role involves managing IT staff, implementing and maintaining IT systems, managing budgets, and ensuring compliance with policies and regulations. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in our Arlington, VA office.

Your future duties and responsibilities :

• Lead all sustainment, maintenance, interoperability, and operational support activities to ensure consistent, reliable, and secure mission performance of the MARS enterprise.
• Oversee delivery, analysis, and monitoring of real-time operations data, ensuring accurate reporting through the Operations Dashboard and providing actionable insight to DIA leadership, Task 3 teams, and external stakeholders.
• Direct and coordinate Tier 0 through Tier 3 support, ensuring seamless escalation management, efficient ticket resolution, and compliance with DoD / IC mission requirements.
• Ensure implementation of upgrades, patches, troubleshooting, and systems assurance in accordance with DIA and DoD / IC security compliance standards.
• Provide oversight for system interoperability testing, readiness reporting, and operational demonstration activities.
• Coordinate closely with Task 3 key personnel (Requirements Management, SE&I, Application / Security Engineering, Functional / User Testing) to ensure unified operations and sustainment integrated with system engineering and modernization initiatives.
• Serve as the principal interface with DIA operations teams, government stakeholders, and vendor partners to ensure collaboration, accountability, and mission-focused outcomes.
• Drive efficiency and resilience by leveraging ITIL-aligned service management practices, automation, and performance monitoring to proactively mitigate risk, reduce downtime, and improve operational efficiency.
• Maintain compliance with all government-mandated processes, procedures, and reporting requirements while seeking opportunities to reduce cost and enhance service.

Required qualifications to be successful in this role :

Skills :

What you can expect from us :

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.