Job Description
Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period : 80.00
Shift : M-F with Call Rotation
Location : 210 South Florida Avenue Lakeland, FL
Pay Rate : Min $106,953.60 Mid $133,692.00
Position Summary
The IS Senior Epic Server Engineer will be responsible for implementing and supporting Epic EHR solutions client and server components that take into account appropriate redundancy, availability, scalability, security and manageability requirements of Lakeland Regional Health’s IS Department. This individual will be part of a team that is responsible for the technical strategy, vision, architecture and evolution of LRH’s Epic implementation(s), infrastructure and ancillary technologies. This role will be responsible for architecture and implementations including, but not limited to, MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto to support Lakeland Regional’s patient, guest and employee population. He / she must have the experience and technical competence to implement server and application infrastructure, validate implementations and ready systems for operational hand overs. This individual will work collaboratively with other groups participating in system sustaining engineering activities such as upgrades, maintenance, enhancements, and expansions as well as provide last-level support of escalated technical issues. Knowledge of Cache or dba practices, VMware, Active Directory, and Citrix XenDesktop, and NetScaler preferred.
Position Responsibilities
People At The Heart Of All That We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
Behaves in a mindful manner focused on self, patient, visitor, and team safety.Demonstrates accountability and commitment to quality work.Participates actively in process improvement and adoption of standard work.Stewardship
Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.Knows and adheres to organizational and department policies and procedures.Standard Work : IS Senior Epic Server Engineer
Designs, implements, manages and maintains the Epic Windows and Linux Server infrastructure, including installing / upgrading and / or deploying Epic applications on servers and clients using Kuiper, and System PulseManage and maintain Epic Virtual Servers, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse servicesSupport of other Epic Windows and Linux based applications as well as assisting other Epic 3rd party applications teams with their integration into Epic as neededUses processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Uses tools for capacity planning, reporting, and proactive problem solving. Screen and analyze application performance for potential bottlenecks, specify possible solutions, and act jointly with developers to apply those fixesActs as a technical resource to evaluate evolving infrastructure technology and perform as a consultant interface to the business and clinical units for new company initiatives. Gather requirements from functional teams for their integrations with third party productsSupports third party software implementation as a technical resource and maintains private and public cloud infrastructureIdentify, repair, and resolve any Epic system hardware or software failures within the enterprise, in a timely manner and following company procedures and standardsEvaluate applicable requirements to provide appropriate technical specifications and solutions for new and existing implementationsWork closely with other departments, teams and engineers to build and troubleshoot virtual and physical systems and software implementationsDevelops and maintains systems documentation and technical procedures, user guides and run-booksCompetencies & Skills
Essential :
Subject matter expert on one or more of VMWare vSphere, ESXi, Horizon View and NSX, Citrix XenApp / Workspace with working knowledge of othersExpert Knowledge of PowerShell, PowerCLi, PowerShell DSCSubject matter expert in Windows operating system administration, engineering and hardening, 2012, 2016, 2019 and Windows 10. MS Active Directory, Group Policy, DNS, DHCP, Microsoft SQL server administration to include high availability clusteringIncident resolution, including ownership through resolution / break fix and ticket queue managementTechnically proficient, and certified by Epic in one or more of : Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and CantoNonessential :
Certification multiple Epic disciplines, MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and CantoProblem resolution, including ownership and communication through resolutionExperience in a larger, highly available environment (500+ servers and multiple sites)VMWare Site Recovery Manager, PowerCLI / Scripting, vRealize / vCloud Operations Manager, vRealize / vCloud AutomationITIL / ITSM process and procedure. Strong troubleshooting and critical thinking skillsQualifications & Experience
Essential :
Bachelor DegreeNonessential :
Master DegreeEssential :
Information Technology, Healthcare Administration, Information Management, or related fieldOther information :
Experience Essential :
Minimum six years of experience in IT infrastructure engineering to include : Inter-operational relationships of various infrastructure components, such as server systems, storage technology and software applicationsServer infrastructure and Server systems design, capacity planning, operations methodology, error detection and resolution techniquesExpert level knowledge in administering VMware ESXi, vCenter, Horizon View, Citrix XenApp / WorkspaceBackup management, Disaster Recovery, vulnerability management, patch management and hot fixes on hardware, server OS and applicationsExperience managing and maintaining an electronic health record (EHR) in a large hospital environmentExperience Preferred :
Server Hardware management with Cisco UCS Systems and / or HP ProLiant Servers OneViewEnterprise system monitoring, log management and event analysis with an emphasis on event analysis, performance tuning and application optimizationExpert level knowledge in server operating system, web servers and application hardening, developing and administering application security standards to include Client OS and Server OSCertification in one or more of the following : Microsoft SQL Server, Cache, Linux Operating System, Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and CantoCertifications Essential :
Microsoft MCSE, VMware VCP or Citrix CCEACertifications Preferred :
Microsoft MCSE and one or more of : VMware VCP, Citrix CCEA or CCIA, Microsoft MCP, MCSA, or Other, Cisco CCNA, Palo Alto PCCSA