Information Technology Help Desk Technician

Position Overview

As a Help Desk Technician Level, you'll be our clients' first contact when they have a technology question or issue. Spends more time per ticket than Level I in troubleshooting and apply non-standard troubleshooting techniques and critical thinking to solve problems. Serves as an elevated escalation point for end user / endpoint-related issues for the Service Desk. Provides basic troubleshooting for infrastructure-related incidents and escalates complex infrastructure-related tickets to Level III.

Skills

• Excellent customer service and communication skills.
• Flexibility and adaptability to meet the evolving needs of the team.
• Ability to manage multiple tasks under time constraints.
• Strong organizational, time management, and self-motivation skills.
• Proficient in documentation to ensure effective knowledge sharing and incident tracking.

Duties and Responsibilities

Qualifications and Requirements

Time Management

Highly Desired Certifications

Seniority level

Employment type

Job function

Industries

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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