Genesys Developer

We have a great opportunity available for an experienced Genesys Developer in Newark, New Jersey!

This is a hybrid onsite, contract to hire opportunity. Local candidates will be given preference.

The successful candidate will have at least 3-5 years of application development experience implementing multichannel self-service / IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.

Required skills include :

• A thorough understanding of Genesys Framework, Integration with internal and external components.
• Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
• A solid understanding on Genesys Architect Flows, Data Actions, OAuth and Integrations objects; Genesys Integration with other Ancillary Products; Genesys Cloud Reporting; and Genesys Cloud APIs.
• 3+ years of application development experience implementing multichannel self-service / IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
• Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)