General Liability Claims Adjuster
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Who You Are
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Passionate adjuster who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency - at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don't just action on it.
- Communicative. (we'd love to know what this means to you)
- And did we mention, you have a sense of humor. Claims are hard enough as it is.
What We Need
Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requestsGather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of actionManage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claimCoordinate the repair of damaged vehicles and assist with rental reimbursementRecognize recovery opportunities in regards to subrogation and salvage, as well as total lossEnsure compliance with specific state regulations, policy provisions, and standard operating proceduresCommunicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authorityProvide input for continuous development of claims guidelines, best practices, and process improvementsOversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claimEngage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modificationsRequirements
Bachelor's degree. JD, Professional insurance designations strongly preferred.Active insurance adjuster's license by way of a designated home state, or home stateMinimum of 5 years of experience ideally with; General Liability (Premise, Habitational, Auto, Garagekeepers, BOP's, Dwelling), Construction Liability, Employers Liability, Liquor Liability / Dram Shop, Complex claims involving litigation, Policy interpretation. Drafting Reservation of Rights letters, coverage declinations, Third-party bodily injury, Third-party litigated bodily injury / property damage.Willing to obtain all licenses within 45 days, including completing state required testingKnowledge of state regulations, policy provisions, and standard operating proceduresAbility to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and proceduresCurious and motivated by problem solving and questioning the status quoDesire to engage in learning opportunities and continuous professional developmentWillingness to travel for client and claims needsExperience with NY Labor Law is a plus.Benefits
Generous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy we want our employees fresh, healthy, happy, and energized!Generous family leave policyWork from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have funApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!
