System Support Supervisor (Ruther Glen)

Job Title : Systems Support Supervisor

Reports to : Systems Support Group Manager

FLSA Status : Exempt

Note : This operation runs 24 / 7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Job Purpose :

To provide supervisory, operational, and hands-on support for all IT, telephony, and internal systems within the warehouse and distribution operations.

Essential Duties and Responsibilities :

• Serve as a team leader for regional system support teams, guiding and directing efforts to maintain and enhance warehouse and transportation systems.
• Receive direction from corporate IT, Networks, Desktop, and Security teams regarding IT standards, policies, and procedures.
• Travel as needed to support projects, installations, and operational requirements.

Networking :

Telephony :

Training & Lab Maintenance :

Internal Systems :

Business Continuity & Disaster Recovery :

Help Desk Administration :

Asset Management :

Reporting & Compliance :

Minimum Requirements :

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