Sr Customer Contact Center

Job Description

Job Description

Our client is a Community Bank and Looking to bring a Sr Customer Contact Center Specialist to the team!

💼 About the Role :

In this multifaceted position, you'll provide world-class support to customers across various channels, from phone and chat to video banking. You'll be the go-to expert for inquiries, account maintenance, and digital banking tools, contributing to our mission to elevate customer experiences. Your ability to work independently and with precision will help us meet and exceed our objectives.

🛠 Key Responsibilities :

Assisting customers with digital banking tools like online and mobile banking.

Resolving inquiries and processing account transactions with care and efficiency.

Supporting in-person and virtual customer engagements.

Upholding professionalism and security measures in all interactions.

Contributing to community activities to embody our core value of SERVICE.

• At least three years of experience in the financial services industry or an Associate’s degree in a related field.
• Strong proficiency in using various digital platforms and technological tools.
• In-depth understanding of financial regulations, policies, and procedures.
• Excellent communication and problem-solving skills to address customer needs effectively.
• A proven ability to work collaboratively in a team-oriented environment.
• Passion for delivering outstanding customer service and building lasting client relationships.
• Familiarity with a wide range of banking products, services, and operations.
• Commitment to upholding professionalism and confidentiality in all interactions.

🧑️‍💻 Qualifications :

A minimum of three years in the financial services sector or an Associate’s degree.

Technological proficiency across platforms and tools.

Deep knowledge of policies, procedures, and financial regulations.

A passion for customer service and teamwork.

You can send your updated resume to Thatiane Abrantes for immediate consideration. Sponsorship will not be provided.