Public Safety Security Dispatcher Full-Time (Days)

Public Safety / Security Dispatcher

At Houston Methodist, the Public Safety / Security Dispatcher position is responsible for providing support to the Public Safety / Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety / Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety / Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.

Houston Methodist Experience Expectations

• Provide personalized care and service by consistently demonstrating our I CARE values
• Practices the Caring and Serving Model
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient / customer experiences by following our Standards of Practice of always using Positive Language
• Intentionally collaborates with other healthcare professionals involved in patients / customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
• Involves patients (customers) in shift / handoff reports by enabling their participation in their plan of care
• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

Qualifications

License / Certification

KSA / Supplemental Data

Company Profile

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center's (ANCC) Magnet Recognition Program. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.