Technical Support Analyst

A company is looking for a Technical Support Analyst to provide outstanding support and service to customers.

Key Responsibilities

Provide technical and user support to clients, following escalation procedures

Write SQL queries and batch scripts to analyze client databases and debug issues

Utilize a ticketing system to track and document all client support communication and resolutions

Required Qualifications

Bachelor's degree in computer science, statistics, supply chain management, or similar

3+ years of SQL experience

Proficient in MS Excel, including pivot tables and data import

Knowledge of IIS and file transfer protocols

Experience in Supply Chain Planning or Inventory Management is a plus