Hybrid Customer Service Representative

job summary : Responsibilities :

• Manage large amounts of inbound calls in a timely manner while attempting to assist with a resolution of the caller’s tax issue
• Leverage a communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Activity documenting discussions of call and leverage internal tools for next level resolution needs
• Ability to work in a structured, fast paced environment while working with a computer and typing skills (35wpm)
• Meet personal / team qualitative and quantitative targets

Skills : Basic Software Skills, Interpersonal Sensitivity, Adapting to Change, Call Center Support, Patient Support, Typing Skills, Basic Computer Skills, Customer Service, Industry Representative, Follow-up, Client Service, Customer Relations, Customer support, Active Listening, Telephone Etiquette, Empathy, Customer Relationship Management, ERP, CRM, Certified Financial Service Auditor, CUSTOMER ORDERS / SALES, EMR, EHR / Epic Experience : Experienced2 year(s)

responsibilities :

qualifications : Experience

Education

skills :