Pharmacy Support Specialist

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Everyone who works with Mercy Health is united under one purpose : to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function / General Purpose of Position

This position supports the clinical pharmacy team by performing outreach to patients to help close care gaps and ensure evidence-based, quality patient care.  The position primarily involves telephonic outreach to patients with reminders, scheduling appointments for the pharmacists, and relaying information from the pharmacy team to the patients.

Essential Job Functions

• Perform outbound telephonic outreach to patients.  Independently triage outreach based on multiple moving projects and requests from multiple clinical pharmacists for support.
• Answer inbound patient line.  Answer questions and triage patient concerns to pharmacy team as appropriate, using independent problem solving skills.
• Convey messages clearly to patients while effectively interpreting and answering patient questions and concerns.  Escalate patients to staff appropriately based on algorithms and key words, and triage both outgoing and incoming calls with high quality patient care.
• Provide excellent customer service, under all conditions.
• Effectively utilize data to triage patient outreach, based on protocol and workflow.  Sort, filter and analyze patient data on Microsoft Excel spreadsheets with minimal supervision to perform this responsibility.
• Document triage data on spreadsheets.  Provide reports on Excel data to supervisor upon request and at regular intervals.
• Complete chart review and documentation in Epic, following protocols to include or exclude patients for outreach / appointment scheduling, by reviewing for key elements in Electronic Medical Record.  Must document appropriately, route charts effectively, and schedule patients in the Electronic Medical Record.
• Operate and run daily working reports in Epic, provide clerical support for clinical pharmacists, and provide general office support as assigned
• Interact with patients and healthcare professionals and effectively communicate, answer questions, and triage patient and patient-care issues to pharmacist as appropriate
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing / Certification

Education

Work Experience

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Who we are

We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

Learn more about us at careers.mercy.com .

What we offer

Discover how Mercy Health is the place for you .

Benefits may vary based on employment status.