Senior Director, Care Coordination Operations

Job Description

Job Description

Join the Porter Team as the Senior Director, Care Coordination Operations!

Porter is seeking a Senior Director of Care Coordination Operations (Care Management, Disease Management, Utilization Management) who is a strategic and operational leader. The Senior Director is responsible for delivering high-quality, efficient, and compliant care coordination services. This role oversees all aspects of Porter’s Care Coordination services, while leading the Care Guide Team to ensure exceptional member and client outcomes.

Key Responsibilities :

• Lead the development, implementation, and continuous improvement of care coordination capabilities to ensure optimal member engagement, outcomes, and client satisfaction.
• Oversee the Care Guide Team, fostering a culture of accountability, collaboration, and excellence in supporting members through the care continuum.
• Ensure seamless integration and alignment of all Porter Care Coordination programs with organizational priorities and regulatory requirements.
• Develop and execute data-driven performance metrics and operational KPIs to monitor effectiveness and drive results.
• Collaborate cross-functionally with clinical leaders, provider partners, and operational teams to ensure care delivery meets the highest standards of quality and efficiency.
• Stay current on regulatory changes, industry best practices, and innovative models of care to drive continuous improvement and innovation.
• Provide leadership, mentorship, and development opportunities for care coordination staff to enhance capabilities and engagement.
• Serve as a key partner to client stakeholders, ensuring that all services meet or exceed client expectations and contractual obligations.

Qualifications :

What Porter Offers

Remote Work Environment

Annual Salary

Benefits - effective within 30 days from start

Paid Holidays

Paid Time Off : Vacation + Sick

Strong Team Culture

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.