Care Team Manager (CTM) - Leadership Role with Excellent Benefits

Job Description

Job Description

When planning home care for a loved one, it can often be difficult, stressful, and confusing to understand the type of care that is truly needed. Establishing when, where, and who will be providing care can be equally challenging. At  Senior Helpers Northern Orange County , we believe the first step in taking good care of our patients is taking great care of our employees. We understand that as professionals in the Home Care industry you have a choice where to use your talents, and in this competitive market, we want you to know that your time is valued and appreciated. We are a family and locally owned business, and we are heavily invested in our Orange County Community.

Senior Helpers  is seeking a  Care Team Manager  for our  Cypress  location, serving the  Northern   Orange County  area. Our  Care Team Manager (CTM)  will be responsible for managing and developing Caregivers for  Senior Helpers  within the franchise territory. This will include caregiver recruiting, hiring, recognition programs, behavior correction, and other duties as required. Experience managing and communicating with people from all backgrounds is vital for success in this role, but we believe that technical and day-to-day operational skills can be taught when empathy and integrity are present.

If you are looking for more than just your next job and want to work with an organization that values your voice, please apply today for immediate consideration.

What We Offer :

401K

PTO Including Vacation and Holidays – One Week 1 st  Year, Two Weeks 2 nd  Year

Opportunities for Professional Development and Leadership

Valuable On-The-Job Training

Company Provided iPad & Phone

Mileage Reimbursement & Incentive Pay

Consistent and Stable Schedule

Primary Responsibilities Include :

• Conduct all aspects of caregiver on-boarding, orientations, HR on-boarding, DocuSign Management.
• Supervision, and when necessary, discipline of the caregivers.
• Overall management of the caregivers, including development and implementation of caregiver training programs  in collaboration with the owners  and implementation and dissemination of the Occurrence Policy.
• Conduct bi-monthly site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
• Create morale-building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions (already in place).
• Review daily logs and clock-ins / clock outs in WellSky bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified.
• Develop and disseminate caregiver newsletter / manage the Caregiver Coordinator to do so (TBD).
• Manage the caregiver contact board.
• Communicate all new hires, terminations, and inactive employees to scheduler for input into WellSky.
• Assist with all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on the Occurrence Policy.
• Work with owners to hire for the void; run ads accordingly.
• Ensure that applicants have been properly screened and that orientation / hiring sessions are comprehensive and conducted for all hires (or manages the HR Coordinator (Steven) to do this.
• In concert with the owners, responsible for ensuring appropriate matching and placement of caregivers with clients and ensuring scheduling is done for optimum gross profit margin.
• Interviewing caregivers via phone and in-person final interviews.
• Utilization of Life Profile - Assessments and re-assessments.
• Implementation of the Senior Gems® program.
• Responsible for the overall well-being of caregiver schedule (WellSky).
• Oversee the virtual recruiter, virtual scheduler .
• Other duties as assigned by owners.

Successful Candidates Must Have :

• Must be 21 years of age.
• Minimum of two years’ experience managing employees, preferably in a care setting.
• Minimum of six months’ experience in an HR role.
• Must understand KPIs and be comfortable with numbers.
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Possess exceptional phone and follow-up skills with prospects, clients, and client families.
• Proactive problem prevention and issue resolution leadership ability.
• Ability to visit clients’ homes in the assigned territory.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to learn other software programs quickly.
• Strong verbal communication skills, especially using the telephone.
• Ability to work independently and as part of a team.
• Must be able to work some evenings and weekends.
• Must be willing to take calls during off hours.
• Ability to pass background check through state of CA.