Service Technician

Job Description

Job Description

Salary : $20-$27 / hour

Pella Windows & Doors, in St. Louis, MO is an independently-owned Pella branch. Pella Windows and Doors is the exclusive wholesaler of Pella products within its established geographical boundaries. The territory that Pella Windows and Doors of St. Louis serves is approximately the eastern half of Missouri and 13 counties in Illinois surrounding St. Louis and Quincy, IL. Pella products have been distributed within the St. Louis region for over 50 years. In 1992, Pella Windows and Doors of St. Louis was formed to distribute Pella products in this region.

Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. Known for its history of innovation, outstanding products, quality service, and delivery on customer satisfaction, Pella is committed to incorporating new technologies, increasing productivity, and practicing environmental stewardship.

Position Overview

The Service Technician position incorporates responsibilities in each of these areas : product repairs, field inspections, and diagnosis of Pella products for the purpose of customer satisfaction, and support of our business divisions as assigned. The primary job responsibilities of this position take place after the sale and Installation as we move to service the product.

Job Summary :

This role supports Pellas customer-centered focus in areas related to sales, installation and customer service. The Service Technician can expect to support our business in any capacity aimed at job and client support while preserving and enhancing the companys short and long-term business interests.

• Will become fully knowledgeable on all aspects of Pella Windows and Doors product lines, installation and recovery processes
• Responsible for the timely execution of assigned service tickets
• Communicates effectively with customers and serves as a professional Pella representative on all job-sites.
• Responsible for setting realistic expectations of the Pella service recovery-installation process with the homeowner.
• Must have knowledge and experience to take and record accurate measurements and service notes.
• Must develop proficient knowledge of OMS and PQM and will use this information to verify measurements and product information at the customers home.
• Will perform job-site inspection to assess home for water intrusion, rot, mold and other issues.
• Deliver missing items needed for installations to job-sites to increase first time completion rate as needed.
• Provide training as needed on service recovery- installation processes.
• Perform recovery or installation tasks to improve customer satisfaction and complete a job in a timely manner as needed.
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager.
• Maintains assigned vehicle.

Qualifications :

Working Conditions and Environment :

The Service Technician will spend significant time in both office and field environments, and in residential and commercial dwellings. This individual will work and travel locally, but may be called upon for regional travel, as well, from time to time. This is a full-time position, and may require occasional overtime work.

CONDITION OF EMPLOYMENT :

Pella Windows & Doors is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Post-offer background check and drug screen required. Pella participates in E- Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

EQUAL EMPLOYMENT OPPORTUNITY :

Pella Windows & Doors provides a working environment free of discrimination and harassment. Pella Windows & Doors treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.