MGBW Customer Experience Associate

Job Description – Customer Experience Associate About Mitchell Gold Bob Williams : Mitchell Gold Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility, and education. Since our start in 1989, we've created a culture of respect, equality, and a commitment to helping employees reach their potential and lead more comfortable lives. Customer Experience Associate Location : Taylorsville, NC Position Type : Customer Service Overview : The Customer Care Associate position is a customer-focused role that is responsible for completing tasks associated with improving the customer’s experience. Candidates must have a positive attitude with a focus on providing outstanding service in customer-oriented contact center environment. In order to do so, this position requires attention to detail and excellent customer service skills. Responsibilities : Provide an exceptional customer experience by engaging directly with our customers via phones and email to answer their questions. Process orders with exceptional service. Resolve inquiries, concerns, and questions by researching customer issues thoroughly and communicate options for resolution Collaborate cross-functionally in a team-based environment to resolve a variety of customer issues. Provide internal & external customers with accurate and complete information Resolve customer issues by identifying the root cause Handle highly escalated situations with professionalism, empathy & positivity Utilize multiple applications and programs to solve problems and document actions taken Clearly communicate problem resolution steps to reassure customer Follow up in a timely manner with customers and internal partners on the next steps Qualifications : Candidates should thrive and find success within a fast-paced environment. 2 years of customer service experience required. Furniture industry experience is considered a plus Proficiency with Microsoft Office Suite including Excel, Outlook and Word is required Experience with Dynamics AX, and / or ticketing systems is a plus Flexible, adaptive to change and capable of working effectively in a fast-paced environment where quick reaction time and problem solving is critical to success Excellent organizational skills with the ability to multi-task Strong interpersonal and communications skills; excellent written and verbal expression Customer-centric mindset; strongly motivated to always deliver the best possible customer experience Professional appearance and a strong work ethic PI1f591e9caafb-25448-38547498