Advanced Flex Support Engineer- Remote

Overview

Join to apply for the Advanced Flex Support Engineer- Remote role at Crestron Electronics

At Crestron Electronics, Inc we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

Responsibilities

• Building and maintaining customer rapport with high-profile c-suite level customers, ensuring they understand Crestron is with them through every process step
• Manage a high volume of support cases, maintain timely follow-ups, and assume end-to-end ownership per support guidelines
• Troubleshoot products within the Crestron Flex product line
• A clear description of the reported problem
• Collect required data (i.e. firmware / software versions, serial numbers, logs, etc.)
• Mockup / recreate customer-reported issue using in-house equipment. Excellent time-management and task-prioritization skillset
• High-level analysis of JSON and XML files
• Fundamental analysis of customer network architecture
• Create RMA's as needed for a customer site
• Contribute to Crestron's customer knowledgebase via the creation of training material, knowledgebase articles, technical documentation, and software tools
• Guide customers through the customized implementation process
• Provide expert advice in camera and video technology
• On-call support as required
• Other duties or responsibilities as required

General Requirements

Technical Requirements

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

EOE / M / F / D / V

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